QuickCapture App Log-In Screen Blank

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10-07-2020 03:54 PM
MatthewDeveney1
New Contributor III

I've downloaded the QuickCapture App on my IPhone 6S and entered my enterprise URL successfully. The next screen, which I assume is the log-in screen for my enterprise portal is a blank white screen that I cannot scroll. I've searched several forums without any assistance. I am able to successfully connect to my enterprise portal with Survey123 and Collector. Any assistance would be greatly appreciated!

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JohnathanHasthorpe
Esri Regular Contributor

Hi Mathew,

The issue relates to the fact that the portal is configured to allow both https and http access. We will release a fix for this in 1.8 (due for release early December), but for now, if you disable http access for on your portal you should be able to sign in. See: Configure HTTPS—Portal for ArcGIS | Documentation for ArcGIS Enterprise 

Please get back to us if you have any further questions.

Thanks

John

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JohnathanHasthorpe
Esri Regular Contributor

Hi Mathew

Can you confirm some things:

- The version of QuickCapture you have installed

- The authentication method used by the portal

- The version of the enterprise portal

Feel free to send an email through to quickcapture@esri.com and we will try to troubleshoot this with you.

Thanks

John

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MatthewDeveney1
New Contributor III

Thanks John, I'm running the QuickCapture App 1.6.106 on iOS, Portal for ArcGIS 10.8 and authentication is through the portal identity store. I was about to upgrade the portal and server to 10.8.1. yesterday, but have not done so yet.

But if you prefer, I can send an email to the address that you provided and see if they can assist.

Thank you,

Matt

JohnathanHasthorpe
Esri Regular Contributor

Hi Matthew - our developers are looking into this for you.

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MatthewDeveney1
New Contributor III

Thank you for the update Johnathan.

Matthew Deveney, GISP

GIS Specialist

GIS Department

Pala Band of Mission Indians

(760)891-3512

mdeveney@palatribe.com

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JohnathanHasthorpe
Esri Regular Contributor

Hi Mathew,

The issue relates to the fact that the portal is configured to allow both https and http access. We will release a fix for this in 1.8 (due for release early December), but for now, if you disable http access for on your portal you should be able to sign in. See: Configure HTTPS—Portal for ArcGIS | Documentation for ArcGIS Enterprise 

Please get back to us if you have any further questions.

Thanks

John

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MatthewDeveney1
New Contributor III

Hi Johnathan,

Thank you for the follow up. I changed the setting on my portal to HTTPS Only and the QuickCapture App works now.

Thanks again for your help.

Matthew Deveney, GISP

GIS Specialist

GIS Department

Pala Band of Mission Indians

(760)891-3512

mdeveney@palatribe.com

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