Licensing Issue

fjramos

Good afternoon,

I am trying to access Quick capture but am receiving this error. I am an admin and currently licensed for Quick capture. Any idea what is causing this? Thanks

fjramos

I checked again this morning and was still having the issue. I then log out of my main account, logged into a "test" account and it would take me to a "download the QuickCaputre mobile app" web page. So then I logged back into my main account and was able to access Quick Capture again. Weird. Logging out and then back in fixed it(?)

View solution in original post

fjramos

I checked again this morning and was still having the issue. I then log out of my main account, logged into a "test" account and it would take me to a "download the QuickCaputre mobile app" web page. So then I logged back into my main account and was able to access Quick Capture again. Weird. Logging out and then back in fixed it(?)

KAnderson

I have the same error when using Firefox for Portal (AGO QuickCapture works fine). So now I use Chrome for that one task.