Why is my map spinning? (ArcGIS Pro)

[RebeccaTebeau]

I am new to the forum, so I apologize if I have missed similar entries, but from my search, I found nothing. I have a basic map with 2 point feature classes and 1 polygon feature class. I realized the shapefile for my polygon was incorrect, so I went to delete it (using the [Delete] button on my keyboard) from the "Contents" list, and now my map won't stop spinning. I don't mean the "loading" type of spinning, I literally mean the map is spinning in circles and I can't interact with anything unless I hit [Esc] which only results in the spinning map again as soon as I interact with anything in the program. Has anyone encountered this, and is there a reason why this is happening so that I can prevent/stop this going forward? I tried recording this, but for some reason, while running the screen capture program, it magically works.

[Anonymous User]

Welcome to the forum Rebecca. Sorry you are encountering this. It sounds similar to the spinning shown in the following video. Does the spinning look like this?:

A couple of other questions:

• What version of ArcGIS Pro?
• Do you have Webroot installed?
• If you save and close the project does it still spin upon reopening?
• Is the Explore tool active and if so, could the A or D key be stuck somehow?

Best,

Aaron

[RebeccaTebeau]

Hello Aaron,

Thank you for the kind welcome. Yes, this is exactly what I am seeing on my end. To answer your questions (in order):

• ArcGIS Pro v2.4.2
• Yes, we use Webroot in our organization.
• Yes, I have saved, closed, restarted the PC, and reopened the map to the issue persisting. It has been about a week since this issue arose. I just tried opening the map again and the problem is no longer happening.  
• Explore tool was active when this initially started happening and no keys on my keyboard were responsive to the application except for the [Esc] key (coincidentally, out of frustration, I dragged my hand across the keyboard to see if a key was stuck).

If Webroot is most likely the culprit, I can disable it temporarily when these issues arise. It doesn't seem to be a regular issue, so temporarily disabling it while I work on maps with the error won't be a problem.

Thank you,

Rebecca

[Anonymous User]

Thanks Rebecca for the follow up. The probability is very high that it is due to Webroot. This was first reported in ArcMap and after a lengthy investigation the common element in virtually every case was Webroot was installed or other antivirus.

In a majority of the older forum threads there were some suggestions posted from folks reaching out to Webroot with the most obvious being disabling identity shield or comparable:

https://community.esri.com/message/773230?commentID=773230#comment-782673 

I found several such threads but one org could not disable Webroot and they found that adding a compatibility view in IE stopped the spinning: https://community.esri.com/thread/53112#comment-831695 

Best,

Aaron

[RebeccaTebeau]

Thanks for the info. Next time this happens (I assume this will come up again at some point) I will come back here, test these methods, and let you know what works in my case. I appreciate the help, have a wonderful day!

Thank you,

Rebecca

[Anonymous User]

Sounds good and you're welcome Rebecca. Have a great day as well!

[MikeGeorge__GISP]

Any update on a fix for this spinning issue?  I'm having the exact same problem, renders using Pro impossible.  I'm unable to disable Webroot, which is our company anti-virus.  Any other suggestions would be extremely helpful!

[TI]

We are considering transitioning to ArcGIS Pro soon, but it didn't take long in my early testing to come across this horrendous bug.  It's a complete show-stopper.  It's simply not possible to use Pro when this happens.  Have to hard-kill it using the task manager (ESC doesn't help in my case).

Please fix this !

[Toon]

Same problem here. New user.

[Anonymous User]

I had the spinning map and solved it my pressing the navigation short cuts  It also solved a previous error when the zoom was locked.  I also found if you accidentally press caps lock and left mouse rather than a shortcut key it starts the map spinning.