Hello ESRI Community,
I changed my profile email address through the Esri Community. After the update, I receive errors every time I work on GIS Pro 2.9.1. The error is associated with changing symbology. The software stops working after the error. I sent several error messages to check. However, there is no reply!!
Can anyone help?
Best regards,
Salah
Hi Salah,
Can you share a screenshot of error message, please? Also, what happens if you start a blank project (no data) in ArcGIS Pro? Do you experience the same error?
Thanks, Salah - can you test the workflow without this dataset by using a blank project and a different layer? This test will help narrow down whether or not this is a data-specific issue.
Thanks, Salah - when you get the crash window, did you click, Send Report? I want to see if we can dig up any details on your crash and if its fixed in a later verion
Sure. I sent you 4 reports, at least.
Hello @SalahAjjur I have been looking out for these reports, but could not find them. Could you attach your recently received error reports to an email and send them to the following alias: arcgiserrorreport@esri.com. You can find your error reports for ArcGIS Pro at this path on your machine: C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports
Let me know if you have any questions!
Hi Amelia
I tried to send the reports to arcgiserrorreport@esri.com , however I received undeliverable errors
" Delivery has failed to these recipients or groups:
arcgiserrorreport@esri.com (arcgiserrorreport@esri.com)
Your message wasn't delivered because the recipient's email provider rejected it."
Also, I couldn't attach them here. I found 9 (.dmp) reprots
Thank you for letting me know! When you sent the .dmp files to the above email alias, did you send just one, or multiple files?