"Download map" button stopped working

[ALBJORGUI]

Hi all, 

I've recently found that the Donwload map button stopped working.

Up until last week, I had the world imagery selected then click on the 'Download map' button, then select the 'Include basemap and tile layers' and press download and after a few minutes I always got the tpkx file.

Since last week, after pressing the download button I get prompted to enter my arcgis online credentials.

This has never happened in the past and I've always been connected to my organisation portal.

Even if I enter my personal details for arcgis online, the download never happens. I get the exporting tile cache message but nothing after that.

Any suggestions? I'm using Pro 2.9.4

Photo1 shows the button I use and Photo5 is the end result I would get until I started getting the error.

Thanks a lot in advance.

Albert

[ALBJORGUI]

Hi! Yes, I think the solution was that the option of downloading world imagery was no longer an option with the enterprise log in. I think if you have an AGOL one, then you can do it without any issues, save the imagery and use it afterwards.

[Robert_LeClair]

Here's a workflow to use an Esri Basemap offine with an ArcGIS Enterprise web map - Take web maps offline—Portal for ArcGIS | Documentation for ArcGIS Enterprise - maybe it could help.

[StuartMoore]

one thing i have noticed if you have a field with a name more than 31 characters in length it wont work