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Not licensed after student purchase

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03-23-2023 03:54 AM
Cbonetti85
Emerging Contributor

I bought a student license and when I try to open Arc Pro for the first time I keep getting this error preventing me from going any further.  Why?

Cbonetti85_0-1679568785100.png

 

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2 Replies
Robert_LeClair
Esri Esteemed Contributor

With a ArcGIS Pro Student license, you do have installation support.  I recommend reaching out to Esri Support Services to resolve the licensing error.  They'll be able to take care of this quickly!

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ShaneONeill_144
Esri Regular Contributor

That error message would suggest to me that you are signed into the wrong account, potentially a public account? Make sure that you are signed into the account that has the Pro license assigned.

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