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Imagery Issues with ArcGIS Pro 3.6

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16
3 weeks ago
PeteJordan
by
Frequent Contributor
3 weeks ago

I have been seeing odd imagery issues since updating to 3.6.  I have several imagery services and one no longer even displays.  Another one is completely fine and the one I use the most keeps cutting off the top part of the map frame and not displaying the imagery.  When I pan around, it will update the map imagery, but still doesn't diplay any imagery for that couple of inches from the top.

  We tried this on a computer that didn't upgrade to 3.6 just now, and that computer displays everything perfectly.

  So the only difference is my computer having been updated to 3.6...

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16 Replies
PeteJordan
by
Frequent Contributor
Friday

Yes anything helped and that's the kind of thing ESRI support asked me to try as well.  And yes editing yesterday I found the projection I had when I did previous tests, the default maps I made were in WGS and not State Plane, when I realized I couldn't use some editing features I found I was in the wrong projection and switching back the issue came back.  

  Got on here and found that GrantHerbert posted 30mins before me discovering the same thing.  So forwared that to the ESRI team that has been in contact with me over this.

  I just feel in the mean time, it's either deal with it and have multiple projections to switch back and forth depending on what needs to be done or deal with just having that missing portion at the top until it a fix comes out in another update version...

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GrantHerbert
by
Frequent Contributor
a week ago

I have been investigating this for a client, and can reproduce the issue myself on 3.6 but not on 3.5.4. It does not occur when the Pro map is set to the same coordinate system as the WMS imagery (in our case WGS84) but can be replicated by switching the map coordinate system back to a local projected one (e.g. NAD 1983 HARN). Did not seem to matter which transformation was used. 
It did not occur when I set the map to NAD 1983 UTM 10N, but did when I used NAD 1983 HARN UTM 10N, but pretty much all the NAD 1983 coordinate systems otherwise would show the same behavior (HARN or otherwise).

PeteJordan
by
Frequent Contributor
a week ago

  This is what I just discovered and came on to report as well.  It tured out the Projected NAD 1983 (2011) State Plane I use has the issue, but WGS 1984 doesn't.  I also tried other state ones for the Projected ones and fould all the Colorado ones to have the issue, but other states as a test were fine.

  I have emailed the tech support team on this bug that I had submitted with the latest update on it with the projections...

DM_GISServices
by
Occasional Contributor
10 hours ago

I upgraded Pro to 3.6 today and am experiencing this bug as well. I have a WMS imagery service basemap with data in a different projection  and the area at the north of the map is cut off in my layout. In the map view, the west, north, and east sides of the imagery get cut out. I thought I would respond to these comments for more visibility as this bug pretty severe to daily operations.

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PeteJordan
by
Frequent Contributor
10 hours ago

I have reported it as a bug and as of 12/9/25 it is now on the official bug list as ESRI verified this was a legit bug introduced with 3.6:
Defect #: BUG-000181531

Depending on the imagery, I was able to find a workaround by using an API key for Nearmap at least.  Our other imagery was fine with another vendor and another one has odd issues to.  So not sure if you have other sources at all or not to test out at least, if not, we'll have to wait for this bug to be fixed in one of the upcoming patch versions...

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DM_GISServices
by
Occasional Contributor
9 hours ago

We use Nearmap here so that checks out. I'm curious - in a general sense, how were you able to fix it in the API keys?

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PeteJordan
by
Frequent Contributor
8 hours ago

 Ahhh sorry, I got that mixed up.  The API key version from Nearmap doesn't work.  The version from AGOL is the one that works, I'm using the US Vertical Imagery on ArcGIS Online.
(https://aom-us.nearmap.com/arcgis/services/nearmap_us/ImageServer).

  The issue with this version is that Attribute Transfer (not sure if there are any other tools) has a lag issue now after the Nearmap outage back in the summer.  So that's the only downfall if you use that tool.  I just either turn it off if doing an attribute transfer or switch to the bad Nearmap via their API Key.

  So try going to ArcGIS Online through thier portal and add it from their portal to your map and see if you can see the whole imagery at least...

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