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Imagery Issues with ArcGIS Pro 3.6

PeteJordan

I have been seeing odd imagery issues since updating to 3.6. I have several imagery services and one no longer even displays. Another one is completely fine and the one I use the most keeps cutting off the top part of the map frame and not displaying the imagery. When I pan around, it will update the map imagery, but still doesn't diplay any imagery for that couple of inches from the top.

We tried this on a computer that didn't upgrade to 3.6 just now, and that computer displays everything perfectly.

So the only difference is my computer having been updated to 3.6...

Issue Imagery.jpg

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CharlesRobbins1

3.7 has solved the issue with the top of the WMS feed not loading.

AnneDunckel_RapidCity

I just patched to 3.6.4 and seemed to resolve the issue!

CharlesRobbins1

I am getting it in Online too with the same WMS feed.

TuckerHancock

3.6.1 -- still unresolved

Nearmap imagery is cut off the top 15-20% or so.

Also using in CO State Plane projections as with an above user.

Adding from ArcGIS Online is a workaround, but takes a lot longer to export

BrookeAumann

Ditto here. Thank goodness for this thread because I could not figure out why I'm just spinning. Imagery won't even load and just hangs up my project when it's turned on. Went back to a previous version of the project and was able to turn off and work. Turned it on to export and hangs...

ChristianTrepte

I am having the same issue after updating to version 3.6 this morning.

PeteJordan

I have reported it as a bug and as of 12/9/25 it is now on the official bug list as ESRI verified this was a legit bug introduced with 3.6:
Defect #: BUG-000181531

Depending on the imagery, I was able to find a workaround by using an API key for Nearmap at least. Our other imagery was fine with another vendor and another one has odd issues to. So not sure if you have other sources at all or not to test out at least, if not, we'll have to wait for this bug to be fixed in one of the upcoming patch versions...

DM_GISServices

I upgraded Pro to 3.6 today and am experiencing this bug as well. I have a WMS imagery service basemap with data in a different projection and the area at the north of the map is cut off in my layout. In the map view, the west, north, and east sides of the imagery get cut out. I thought I would respond to these comments for more visibility as this bug pretty severe to daily operations.

Screenshot 2025-12-11 101017.png

PeteJordan

Yes anything helped and that's the kind of thing ESRI support asked me to try as well. And yes editing yesterday I found the projection I had when I did previous tests, the default maps I made were in WGS and not State Plane, when I realized I couldn't use some editing features I found I was in the wrong projection and switching back the issue came back.

Got on here and found that GrantHerbert posted 30mins before me discovering the same thing. So forwared that to the ESRI team that has been in contact with me over this.

I just feel in the mean time, it's either deal with it and have multiple projections to switch back and forth depending on what needs to be done or deal with just having that missing portion at the top until it a fix comes out in another update version...

MichaelBruening

It was worth a shot to see if that could be the issue; corrupted imagery cache, because I had this issue and that helped resolve it.

It looks like someone might have figured out that it is a projection issue for them.

PeteJordan

Hey Micheal, I just looked at my settings and the are exactly the same as yours. So I can't see the redering being the issue.

I just deleted the temp cache's in the AppData as well and nothing changed (I also have Pro to clear the local cache every time I exit).

So not sure if I should do any testing on changing those redering settings as they are the same as what you have?

PeteJordan

This is what I just discovered and came on to report as well. It tured out the Projected NAD 1983 (2011) State Plane I use has the issue, but WGS 1984 doesn't. I also tried other state ones for the Projected ones and fould all the Colorado ones to have the issue, but other states as a test were fine.

I have emailed the tech support team on this bug that I had submitted with the latest update on it with the projections...

GrantHerbert

I have been investigating this for a client, and can reproduce the issue myself on 3.6 but not on 3.5.4. It does not occur when the Pro map is set to the same coordinate system as the WMS imagery (in our case WGS84) but can be replicated by switching the map coordinate system back to a local projected one (e.g. NAD 1983 HARN). Did not seem to matter which transformation was used.
It did not occur when I set the map to NAD 1983 UTM 10N, but did when I used NAD 1983 HARN UTM 10N, but pretty much all the NAD 1983 coordinate systems otherwise would show the same behavior (HARN or otherwise).

MichaelBruening

Have you tried deleting the imagery cache on the computer to see if it allows Pro to pull down new imagery tiles instead of trying to reuse the previously viewed cached tiles? It might help since it was a new 3.x install, but it might not.

I have noticed that when viewing aerial imagery services while within a layout view, that the imagery sometimes does not redraw completely within the map frame of the layout. Even with manually refreshing the layout it will not redraw. However, if I activate the map frame and then refresh, it will redraw just fine. I am using 3.5.3 currently and I am thinking about waiting until the release of 3.6.1.

I also have within the Display setting the use of Direct 12 (Nvidia Geoforce 4090 16gb), Antialiasing = Fast, Text Antialiasing = Force, Stereoscopic = off, Rendering = High Quality, enable vertical synchronization = checked, and enable hardware antialiasing = unchecked

Simonez

I am also having image issues ov several kinds. By zooming in and out, the image can totally disappear. Another problem is what happen to the right side of the map view (see enclosed) which I don't even know how to explain... . I didn't have any of this issues with the previous version. Any help would be appreciated.

PeteJordan

I noticed by mistake that another map that I had while testing somethings out, had the exact same imagery and that didn't have this issue. So it seems that some maps with the imagery may be fine and others are corrupted. Copying over the imagery to the map showing the issue, didn't solve the problem.

I ended up having to just copy the map with the good imagery, remove all the layers from that copy and then copy over all the layers from the original map into that new one and it works fine.

Very odd that several of us have had this issue though...

PeteJordan

Yes exactly what I am seeing. I just submitted a bug report for this now...

MichaelMorgan4

I concur. I am using a single WMS service as imagery

Screenshot 2025-11-19 135845.png

PeteJordan

Good to know that I'm not the only one. Hopefully someone at ESRI sees this and can submit this as a bug report...

AlbertEllis

I have exactly the same issue. No imagery display for the top strip (couple of inches). Please tell me if you find a way to resolve the issue.

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