I solved this issue after 4 hours with my boyfriend. 😁I couldn't see anything in the beginning but it did change after clicking (we checked the changes by print the pages). When it's totally white, I clicked the social media button. It might go to a page I want but I can not really type or click. My genius boyfriend came out with the method to solve this. It really works.
Because I had some experience getting a university account to login, I know what steps should happen there. I want to get the page with an organization link space. I quit the software many times to get the right pages.
1 I print the pages to check the true situations and position.
2 paste my university link for gis pro and print it to check everything is good.
3 Click the organization button and the page will change into the login page.
4 login personal university account with name and password; at last, log in. using paste and print tool to check; compare and remember the relative position you can paste;
For the entering part like name and password, I use paste to do. I almost print every step to check what's going on and to make sure everything on right track.
I have tried two times and it really works. For the first try, it might take more time to find the right positions.
The following photo is my printing during the process. The pages don't match with the appearances sp we need to print to check.
Hi, what you have to do is right-click on the empty screen and select "print", then save it as a pdf. The following is the first screenshot from the empty Sign In page:
Using a second monitor I was able to get some information but still a non-responsive page, but it was helpful to use as a reference guide. The fill in boxes won't necessarily be in the same place, for example for me, to select "Your ArcGIS organization's URL" I found it close to where "Forgot password" is:
I right-clicked on that page, selected print and saved it as pdf, and got this:
Next print:
Then you have to copy-paste the information as Yunmei explained, but you won't see any changes in that window, that's why you would need to keep printing the page to see if you are pasting the information in the right place and keep going.
Next print:
And so on...
Hope this help 🙂 and apparently, this is currently the only solution, even my ArcGIS professor recommended it to me. You are the best Yunmei!!!