Backup In Progress impeding work 2.9.2

[JonHoch]

ArcPro has begun stalling while doing it's regular back up; I believe since I updated to 2.9.2.

The Help file mentions, "The backup process does not interrupt your work or slow down the performance of ArcGIS Pro", but I would beg to differ as I am reoccurringly in a stalled state of not being able to select layers and other functionality and get frustrated and look up and sure enough [Backup in progress].

The default was 5 minutes so I changed to 10minutes but it's still annoying that things pause every 10minutes to do a backup that isn't supposed to interrupt your work...

Anyone else with that issue? 

[JackFanZhang]

I have to turn off the backup option, hi ESRI, your ArcGIS Pro is a joke.

[Robert_LeClair]

On the internals, I've read a few support cases that describe this behavior.  What seemed to work to resolve this issue were the following items - NOTE - before attempting these steps ensure you are not using an offline license of ArcGIS Pro.

1. Run a repair of ArcGIS Pro
- Close all ESRI programs.
- Go to the Control Panel > Programs > Uninstall a program
- Right-click ArcGIS Pro  > Uninstall/Change
- Navigate through the wizard and select the option to 'Repair' 
- Next through the dialog until you Finish
- Launch ArcGIS Pro and attempt to reproduce the behavior.  If the issue persists, proceed to the next step.  If not, stop here.

2. Reset Esri folders on user profile
- Close all ESRI programs.
- Navigate to "C:\Users\%username%\AppData\Roaming" 
*AppData folder is hidden by default. If AppData is not available, you need to click Organize > Folder and search options > View > Under "Hidden files and folders" > Check Show hidden files, folders and drives.
- Rename the Esri folder to Esri_Old. 
- Navigate to "C:\Users\%username%\AppData\Local\ESRI"
- Rename the file ArcGISSettings.XML file to ArcGISSettings_old.xml
- Rename the folder ArcGISPro.exe_URL_(long alpha numeric string) folder to ArcGisPro.exe_url_old

3. Reset the Esri folder in the Registry.
*Important: These steps tell you how to modify the registry. Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow the steps carefully or have your IT assist you. 
- Go to windows Start menu and type 'regedit' in the search box and hit enter. This should open the Windows registry editor
- Once in the Registry Editor, navigate to the following directory (look on the left-hand panel of the window) HKEY_CURRENT_USER\Software. 
- Rename the ESRI folder to ESRI_Old

Hope this helps resolve the issue!

[MichaelDavis3]

Are there any plans to address this with a bug fix? We are experiencing this across 2.8/2.9 version of Pro and we have 1,000+ users to support. 

[JackFanZhang]

Thank you Robert for the patch. However, I have to say I wouldn't try it as I don't have the admin right on my work computer to play around with reg editor etc, nor our ICT team would be happy with it. It is ESRI's responsibility to get this fixed properly for such expensive software. The issue has been there for so long and for so many of their users.

[Robert_LeClair]

You're welcome Jack.  Understand about not having ADMIN rights on your PC for regedit modifications.  You can rename the ESRI folders in your user profile without ADMIN rights, so it's worth a try.  

I understand the impact this is having on your users workflows.  As I work in Training Services, I do not have much sway with the ArcGIS Pro Development Team, but I would highly advise calling Esri Support Services to log this incident.  This provides an opportunity for the Support Team to research the issue, log a bug, and address it with a future update.  I'm only seeing 4 incidents logged with Support Services with no response from the customer nor any logged bug reports.  We do try very hard to catch every bug and address many of them with every patch update.

[BrianCohenTNC]

Try clearing your Display Cache (Project - Options - Display...). It may not be the issue, but it might help. It seemed to help in my case.

[Geobunga]

This has happened intermittently at my company for quite some time. It especially happens for larger and older projects, though there doesn't seem to be a rhyme or reason. It is still happening on version 3.3.0 and really puts a wrench in our workflows and slows us down. Has anyone from Esri acknowledged this issue or provided help to anyone to diagnose the problem and find a fix? Most of the time once a project starts doing this we have to create a new one, which is not ideal once it turns into 3 or 4 different Pro projects for a single work project.

[Robert_LeClair]

@Geobunga - sorry you're experiencing this freezing issue as well.  You mention that it's intermittent and seems to be with larger and/or older projects.  Question for you - is the ArcGIS Pro project stored on a network drive or is it local?  One thing to test is to create an ArcGIS Pro project file (*.ppkx) and then extract that to a local drive.  Then test to see if the "backup in progress" latency returns or not.  Keep in mind this is a complete copy of the original project but everything is "current" with regards to release.

[Geobunga]

Hi Robert, thanks for the prompt response. Much of the time we have this problem the projects are stored on a network drive, however this particular project is saved on my PC's local C: drive including all the data. The computer was purpose-built  for photogrammetry and 3D modeling/analysis last November so hardware should not be a limiting factor (Samsung 990 Pro SSD,13th gen Core i9, Nvidia RTX 4090,128GB RAM). Given it is already on the local drive, is it still worth saving a copy to see if it fixes the issue?

I have done quite a bit of geoprocessing in this project over the last few months and there are quite a few large layers. Most are turned off in the open map frame and the project's aprx is only 499KB. The project was working fine until about a week ago when it suddenly started hanging up while the backup in progress message is showing, as well as when I manually save the project. 

[Robert_LeClair]

You're welcome.  So it may be something of note - you mentioned you've done a lot of GP in the project.  Sometimes clearing the GP History helps with strange errors.  You can do this by going to the Analysis tab->Geoprocessing group and History.  This opens the History tab.  Select all GP tools run and delete them.  Then test the backup in progress again.  Does it still hang?