ArcGIS Pro random freezing

necurri_VC_SSO · ‎05-06-2022

I'm wondering if anyone out there has ever experienced all buttons and menus in ArcGIS Pro become unresponsive. It's not necessarily freezing in that I get no error, my CPU doesn't start going bonkers, I'm getting no indication that the machine or the program is hung on anything, but none of the menus or buttons respond to clicking. The only thing I can do is click the X button in Windows to close the program and save it when it prompts me. Or I can minimize or resize the program Window, which doesn't help much... I'm not seeing any pattern to it - no particular function or action seems to trigger it.

wayfaringrob · ‎05-06-2022

My coworker and I have the exact thing happen pretty frequently - sometimes a right click on something in the TOC will fix it, but usually not. I tried opening a tech support case but since it's intermittent/not reproducible and their steps didn't do anything to assuage the issue, they weren't able to do anything. One thing they suggested was to disable WebRoot, which I tried, and still had the issue. Keyboard shortcuts usually work, though, so you can press Alt+F4 to close and use the spacebar to select 'save' when prompted. And then reopening the program should work fine. Annoying, but a pretty quick workaround.

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Robert_LeClair · ‎05-06-2022

Neil - whenever I see "strangeness" like this, I rename the ESRI folder in my c:/users/<user_profile>/appdata/local and c:/users/<user_profile>/appdata/roaming to ESRI_OLD. Another thing to do is repair the ArcGIS Pro installation or a clean uninstall of ArcGIS Pro followed by a clean install.

KevinGabelman · ‎02-02-2023

I am curious, @Robert_LeClair , why not just delete the contents of the roaming appdata folder? Or, do you rename it, then delete it later, just in case there was a temp raster somehwere you needed?

Robert_LeClair · ‎02-15-2023

Kevin - you can delete the ESRI folder in ../appdata/local and ../appdata/roaming. My thought is by renaming it, you can recover it...just in case there's something in it you need.

HeatherHegi1 · ‎05-24-2024

This needs to be marked as the solution! Renaming the ESRI folder under roaming did the trick for me! Thank You!

Robert_LeClair · ‎05-24-2024

@HeatherHegi1 - there's now a Tech Support paper on how to do a soft reset of ArcGIS Pro How To: Perform an ArcGIS pro Soft Reset (esri.com)

Y_Chau · ‎09-05-2024

@Robert_LeClair Esri should develop a tool for clean uninstall of ArcGIS Pro. I remember Trimble used to have one for GPS Pathfinder Office.

Robert_LeClair · ‎09-13-2024

Yes, that would be a nice tool to have certainly. I do know there is a Technical Support article here - How To: Perform a Clean Uninstall and Reinstall of ArcGIS Pro (esri.com) - where one can manully do a clean uninstall of ArcGIS Pro.

necurri_VC_SSO · ‎05-06-2022

I'll try the folder renaming trick in my user profile. I assume it will just re-create it next time I open Pro? Echos of renaming the ArcMap normal document template.

Robert_LeClair · ‎05-06-2022

Yes sir - ArcGIS Pro will create a new ESRI folder in those 2 folders. My ArcMap days go back to 8.0 in 1999 - remember that trick well!