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ArcGIS Pro licencing

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12-19-2023 04:29 PM
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dionieuplb
New Contributor

I received a free 1-year subscription to an ArcGIS Pro licence as a retirement gift.  I was given a link to access and I created a public account. I then downloaded/purchased ArcGIS Pro using the promo code (did not pay anything) and installed it in my laptop. I received the fulfillment and invoice from ESRI.

When I tried opening ArcGIS Pro, it is asking to access my ArcGIS onLine account. When I  log in using my public account (which I created), I get the message that my account is not able to authorize ArcGIS Pro because it is a public account. it is askig for an organizational account.

I need help to set up an organizational account and properly install (authorize) my ArcGIS Pro licence so I can keep up with the technology.

Thank you very much for your help.

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DanPatterson
MVP Esteemed Contributor
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Brian_Wilson
Honored Contributor

The Esri phone support people are used to dealing with this issue and are very helpful.

 

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