ArcGIS Pro failed

992
6
03-27-2019 01:01 PM
SeanMather1
New Contributor

What is error code 1618?
15:53:55: ERROR Upgrade failed on: ArcGIS Pro
15:53:55: Upgrade operation canceled.
15:53:55: MSIInstallProduct failed: error code = 1618
15:51:14: Attempting to upgrade product: ArcGIS Pro
15:51:14: Killing satellite process.
15:51:14: Killing satellite process.
15:51:06: Wating for ArcGISPro process to exit...
15:51:06: Found process to terminate.
15:51:06: Found process to terminate.
15:51:06: Searching for running processes within the update folder.
15:51:06: MSI file version: 2.3.15769
15:51:06: Existing installation detected.

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6 Replies
JoeBorgione
MVP Esteemed Contributor
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SeanMather1
New Contributor

Still Failed.

Sean Mather

GIS Analyst

American Forest Management, Inc.

We’re in this together®

8702 Red Oak Blvd., Suite C

Charlotte, North Carolina 28217

Direct: 704.527.6780 Ext.335

Fax: 704.527.1245

americanforestmanagement.com

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JoeBorgione
MVP Esteemed Contributor

Probably time to call ESRI tech support...

can't wait to retire....
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DanielUrbach
Occasional Contributor II

Sean,

The 1618 error code, in my experience, can be triggered if Windows updates are taking place, so you might check that too.

If you have not done so already, I recommend rebooting the machine too, as there may have been another installation that got hung but is causing Windows to block other installations from taking place.

Also check with your IT department, as they may have automated updates pushed out to your machine that were in the process of installing when you tried to install Pro.

-Danny

SeanMather1
New Contributor

Sounds like when I have time, I need to uninstall Pro and reinstall it.

Sean Mather

GIS Analyst

American Forest Management, Inc.

We’re in this together®

8702 Red Oak Blvd., Suite C

Charlotte, North Carolina 28217

Direct: 704.527.6780 Ext.335

Fax: 704.527.1245

americanforestmanagement.com

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AlexStevenson
New Contributor II

This particular case (other installation in the background) has happened to me several times.  I would first recommend a reboot and try to reinstall.

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