ArcGIS Pro crashes

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05-30-2019 10:43 PM
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New Contributor II

Guys,

I am running into trouble using ArcGIS Pro, as everytime I try to create a new map the application crashes. I am using ArcGIS 2.3.3.

Any help is appreciated.

Manish

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Esteemed Contributor

Try a repair, then a re-install if that does not work.

Try installing on another computer.

Try having another employee use ArcPro to test your profile.

Does this occur for both new projects as well as projects created in previous versions?

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New Contributor II

I have tried reinstalling and yes this happens for both new and previous version of projects

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Esri Notable Contributor

Run the 'Check your computer's ability to run ArcGIS Pro 2.3' utility from https://pro.arcgis.com/en/pro-app/get-started/arcgis-pro-system-requirements.htm 

Paste your result in a response to this post.  It will look something like this:

 

Also, go to C:\Users\<username>\AppData\Local\ESRI\ErrorReports and attach a few of the latest .dmp files from Pro crashing.  The filename contains a date-time stamp:

Thank you. 

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New Contributor II

I have tried uninstalling and reinstalling ArcGIS Pro and also this happens to both new as well as old projects.

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New Contributor II

Here are the dmp files

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Esri Notable Contributor

Manish - I ran those .dmp files through the analyzer and it appears that the crash will be fixed in ArcGIS Pro 2.4.  However, from your description it sounds like the crash occurs when trying to add any new map?  Or are you adding a globe or a scene?

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New Contributor II

Kory, the crash occurs while adding a new map or even opening an old project.

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Esri Notable Contributor

Have you updated the graphics card driver to the latest from the manufacturer?

Do you have any add-ins installed?  If so, maybe try to disable them when you start Pro to see if that makes any difference (https://pro.arcgis.com/en/pro-app/get-started/manage-add-ins.htm#ESRI_SECTION1_7B4B74647F914463B7F20...)

If those don't work, it would probably be a good time to work with technical support to see if you can get up and running until Pro 2.4 is released in a couple of weeks (where I believe this specific crash is fixed).  It may be necessary to do a clean uninstall where the software is uninstalled, and any folders having to do with Pro are renamed before re-installing.  There could be something in there causing this - very hard to tell without digging in much deeper.   https://support.esri.com/en/contact-tech-support

One of Michael's questions in the original response was whether it is possible to install on a different machine.  I understand if that isn't possible, but it could help narrow down the cause.

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New Contributor II

Very helpful.