ArcGIS Pro 2.3.3 Shutdown (Exit) Fails

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2
10-15-2019 10:18 PM
PaulDunn3
New Contributor II

ArcGIS Pro consistently fails to shutdown without crashing. Prior version had same issue - I performed a clean install and updated all available patches (as of June 2019). Shutdown not responding error appears momentarily in upper-left of GUI, then a message that ArcGIS is checking for the cause then a software crash. Any advice on how to troubleshoot? Where to look to find out more?

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2 Replies
George_Thompson
Esri Frequent Contributor

I would review this post and the comments from Kory Kramer - https://community.esri.com/thread/241778-pro-says-it-crashed-when-closing 

It would also be advised to open a support case with technical support to have an analyst review the issues.

Did this behavior start after a system update or out of the blue?

--- George T.
PaulDunn3
New Contributor II

I'm going to close this post, after I review Kory's case. It appears to be associated with a database that is shared by two projects only. That may be out of the functional scope of the application.

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