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Hi,
We have a strange problem that is affecting only some users. It doesn't affect them all the time, but very often it does.
When they open ArcGIS Pro, it crashes right when opening a project or creating a new project. We are using Pro 3.1.1.
In our test environment we have 3.3.5, and when giving access to those users to the test environment, Pro crashes directly when they start it.
We tried using config settings for these users like described here:
Manage application settings—ArcGIS Pro | Documentation
in order to remove any references to OneDrive, because OneDrive is currently used as the default location for projects and the default.gdb, while this is advised against by Esri. However, this does not seem to help. And when I took over a session from the user, and started Pro "as another user" with my own account, it also crashed. But if I start a regular session, I never encounter this problem myself, neither do most other users.
Any brilliant ideas?
Happy Easter weekend to all.
Joris
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I'd check the dump/crash files to see if that leads to any revelations.
possibly here
\AppData\Local\ESRI\ErrorReports
But worth googling for error if that's changed.
Windows event viewer would be a go-to for me also.
There's this but unsure if you can even open pro to enable it in the first place, chicken and egg situation. But it does seem to mention a cmd line option which might be viable.
Diagnostic Monitor—ArcGIS Pro | Documentation
I'd also check the install requirements (incl. OS and software, .NET etc.) also if it's possibly set to look for a GPU it can't find etc. Is the application packaged by your Org? maybe also check the registry entries for any old references or outdated license server info. On that note, worth doing a full clean uninstall and reinstall How To: Perform a Clean Uninstall and Reinstall of ArcGIS Pro
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In addition to David's response, I would try a soft reset of ArcGIS Pro as documented in this Technical Support article.
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This took some time, but likely it is a hardware/driver/Citrix problem. We suspect a combination of hardware (newer HP laptops have the problem, older laptops don't), Intel graphics driver and Citrix Workspace app.
When starting the Citrix Workspace app in a browser window, the problem doesn't manifest itself, so for the time being that is the workaround for users (offering a newer laptop is not going to help now, since it's the newer ones that have the problem). Hopefully either a new Intel driver or a newer version of the Workspace app will solve the issue in the near future.
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Step 1. Have someone who has never logged into the computer with the problem (i.e., crash when project open) login, navigate to the project, and open the project with noissues?
If the answer is YES, then the issue is with the Frist user's profile. Delete the folder C:\Users\<user id of the person with the problem>\AppData\Local\ESRI\ArcGISPro; reboot and have them try again.
Step 2. IF the new person and the old person have the same issue (project crashes ArcGIS Pro) then we know where the problem is...don't we? ;-). Most likely the project is trying to connect to a 'partially' unreachable Feature class OR references a printer that is a hung state. In both cases ArcGIS Pro can 'find' the FC or Printer, but cannot communicate past that point.
Step 3. to see if your project file is the actual culprit - Re: how to restore a corrupt arcgis pro aprx - Esri Community
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Thanks to all responders, I will let you know when I achieve something. I also called ESRI Tech support.
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I have some more information.
First, I realise I forgot to mention we use ArcGIS Pro on Citrix VDI machines. The specs are conform ESRI requirements.
The issue seems related to hardware. Today I started ArcGIS Pro in a Citrix session on the laptop of one of the users who suffers from this (this took some time since our users work all over the country), and I reproduced the crash. When I took over the same Citrix session on my own laptop, Pro didn't crash. When I took it back, it crashed again.
When starting the Citrix session on the user's laptop, I received this error (so that's before I started Pro):
Sorry for the text being in dutch!
Zie het einde van dit bericht voor meer informatie over het aanroepen van JIT-foutopsporing (Just In Time) in plaats van dit dialoogvenster.
************** Tekst van uitzondering **************3 System.Globalization.CultureNotFoundException: Cultuur wordt niet ondersteund. Parameternaam: culture 4096 (0x1000) is een ongeldige cultuuridentificatie. bij System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride) bij System.Windows.Forms.InputLanguage.get_Culture() bij System.Windows.Forms.InputLanguageChangingEventArgs..ctor(InputLanguage inputLanguage, Boolean sysCharSet) bij System.Windows.Forms.InputLanguage.CreateInputLanguageChangingEventArgs(Message m) bij System.Windows.Forms.Control.WmInputLangChangeRequest(Message& m) bij System.Windows.Forms.Control.WndProc(Message& m) bij System.Windows.Forms.Form.WndProc(Message& m) bij System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Geladen assembly's ************** mscorlib Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4785.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
VUEMUIAgent Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/VUEMUIAgent.exe
System Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4770.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
System.Core Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4785.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
System.Windows.Forms Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4739.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
System.Drawing Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4390.0 built by: NET48REL1LAST_C CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
Norskale.Vuem.Agent.Libraries Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.Libraries.DLL
DevExpress.Utils.v24.1 Assembly-versie: 24.1.7.0 Win32-versie: 24.1.7.0 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/DevExpress.Utils.v24.1.DLL
DevExpress.Data.v24.1 Assembly-versie: 24.1.7.0 Win32-versie: 24.1.7.0 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/DevExpress.Data.v24.1.DLL
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Norskale.Vuem.Agent.Logging Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.Logging.DLL
Norskale Utilities Assembly-versie: 2.0.0.31 Win32-versie: 2.00.00.42 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale%20Utilities.DLL
DevExpress.XtraBars.v24.1 Assembly-versie: 24.1.7.0 Win32-versie: 24.1.7.0 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/DevExpress.XtraBars.v24.1.DLL
DevExpress.XtraEditors.v24.1 Assembly-versie: 24.1.7.0 Win32-versie: 24.1.7.0 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/DevExpress.XtraEditors.v24.1.DLL
Norskale.Vuem.Agent.Kiosk.Controller Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.Kiosk.Controller.DLL
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Norskale.Vuem.Common.Libraries Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Common.Libraries.DLL
System.Configuration Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4380.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
System.Xml Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
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System.Management Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4435.0 built by: NET48REL1LAST_C CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
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Anonymously Hosted DynamicMethods Assembly Assembly-versie: 0.0.0.0 Win32-versie: 4.8.4785.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
mscorlib.resources Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/mscorlib.resources/v4.0_4.0.0.0_nl_b77a5c561934e089/mscorlib.resources.dll
Norskale Citrix Helper Assembly-versie: 1.0.30.3 Win32-versie: 1.00.30.03 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale%20Citrix%20Helper.DLL
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Citrix.Wem.Agent.Insights Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Citrix.Wem.Agent.Insights.DLL
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Norskale.Common.Data.Contracts Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Common.Data.Contracts.DLL
System.ServiceModel Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4729.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.ServiceModel/v4.0_4.0.0.0__b77a5c561934e089/System.ServiceModel.dll
System.Runtime.Serialization Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4729.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
SMDiagnostics Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4729.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/SMDiagnostics/v4.0_4.0.0.0__b77a5c561934e089/SMDiagnostics.dll
System.ServiceModel.Internals Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4729.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.ServiceModel.Internals/v4.0_4.0.0.0__31bf3856ad364e35/System.ServiceModel.Internals.dll
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System.IdentityModel Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4729.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.IdentityModel/v4.0_4.0.0.0__b77a5c561934e089/System.IdentityModel.dll
System.Web Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4770.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
Norskale.Vuem.Agent.History.Controllers Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.History.Controllers.DLL
Norskale.Vuem.Agent.DirectoryServices.Controller Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.DirectoryServices.Controller.DLL
Norskale.Vuem.Agent.Libraries.Tasks.Executors Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.Libraries.Tasks.Executors.DLL
Norskale.Vuem.Agent.DynamicTokens.Controller Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.DynamicTokens.Controller.DLL
Citrix.Wem.JsonUtilities Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Citrix.Wem.JsonUtilities.DLL
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Norskale UI Elements Assembly-versie: 1.10.0.0 Win32-versie: 1.10.00.21 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale%20UI%20Elements.DLL
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Norskale.Vuem.Agent.Libraries.Tasks.Controllers Assembly-versie: 2502.1.0.1 Win32-versie: 2502.1.0.1 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Norskale.Vuem.Agent.Libraries.Tasks.Controllers.DLL
Microsoft.GeneratedCode Assembly-versie: 1.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
Microsoft.GeneratedCode Assembly-versie: 1.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
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Microsoft.GeneratedCode Assembly-versie: 1.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
Microsoft.GeneratedCode Assembly-versie: 1.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
Microsoft.GeneratedCode Assembly-versie: 1.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
Microsoft.GeneratedCode Assembly-versie: 1.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
Newtonsoft.Json Assembly-versie: 13.0.0.0 Win32-versie: 13.0.3.27908 CodeBase: file:///C:/Program%20Files%20(x86)/Citrix/Workspace%20Environment%20Management%20Agent/Newtonsoft.Json.DLL
System.Numerics Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
System.Data Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4690.0 built by: NET48REL1LAST_B CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
Microsoft.GeneratedCode Assembly-versie: 1.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
System.Windows.Forms.resources Assembly-versie: 4.0.0.0 Win32-versie: 4.8.4161.0 built by: NET48REL1 CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms.resources/v4.0_4.0.0.0_nl_b77a5c561934e089/System.Windows.Forms.resources.dll
************** JIT-foutopsporing ************** Als u JIT-foutopsporing wilt inschakelen, moet in het configuratiebestand voor deze toepassing of computer (machine.config) de waarde jitDebugging in het gedeelte system.windows.forms zijn ingesteld. De toepassing moet ook zijn gecompileerd terwijl foutopsporing was ingeschakeld.
Bijvoorbeeld:
Wanneer JIT-foutopsporing is ingeschakeld, worden onverwerkte uitzonderingen naar het JIT-foutopsporingsprogramma gestuurd dat op de computer is geregistreerd en worden niet door dit dialoogvenster verwerkt.
