ArcGIS Pro Crash - Suspected Windows Update

[EdDempsey]

This morning I awoke to several users saying that ArcGIS Pro will not open.   It crashes immediately at the "Initializing..." point of the splash screen.   Windows update ran on all 3 machines last night, see those updates below.

I have confirmed on a machine that did not receive these updates that ArcGIS Pro is still running correctly, so I would assume that rules out any issues with our License Manager. 

Has anyone else experienced this today?   

[RandallWilliams]

Analysis of the crash dump generated shows the crash is indeed WPF related and is a TypeInitializationException as Microsoft's makes in their statement.

[RionaAskara]

Thanks Randall.

I'm going to try workaround 3 to solve this problem but I have to obtain admin permission to do this first. It would be great if Esri could provide a built-in solution soon. 

Workaround 3 - Replace GlobalUserInterface.CompositeFont

Replace corrupted font file with correct version.

Download GlobalUserInterface.CompositeFont (default download for Windows 7 is %USERPROFILE%\Downloads).

Open cmd and navigate to %windir%\Microsoft.NET\Framework\v4.0.30319\WPF\Fonts and run:
xcopy /y %USERPROFILE%\Downloads\GlobalUserInterface.CompositeFont .
(or copy and paste the GlobalUserInterface.Composite file through Windows Explorer to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts)

Open cmd and navigate to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts and run:
xcopy /y %USERPROFILE%\Downloads\GlobalUserInterface.CompositeFont .
(or copy and paste the GlobalUserInterface.Composite file through Windows Explorer to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts).

Re-launch WPF application.

Reboot machine and re-launch application if you still have trouble.

[MichaelVolz]

Does this issue only impact Windows 7 machines and not Windows 10 machines?

[RionaAskara]

I suspect so. That was the case when this happened with v 1.3.

I'm running Windows 7 SP1. Are you having a similar problem in Windows 10?

[MichaelVolz]

I'm just trying to be pro-active as my org will probably only utilize Pro on Windows 10 machines, so if it only occurs on Windows 7 then I should be good to go (Although my org usually tests Windows Updates on a test machine to check for bugs before releasing Windows updates to general users).

[RandallWilliams]

I would follow Microsoft's advice and avoid installing the bad patch until Microsoft releases an updated version. Microsoft states:

Please avoid installing this update on Windows 7 or Windows Server 2008 R2

[RionaAskara]

Like so many other things on my machine, this is out of my control. The update was installed as a matter of course by IT and I probably won't convince them to uninstall it. GIS folk are the poop disturbers according to most IT departments... Until then it's back to ArcMap for me.

[MichaelVolz]

Would anyone know if this Windows update has the same negative impact on Pro in Windows 7 if you have the latest Pro 2.1 version installed?

[BrianFausel]

Yes it does seem to affect Pro 2.1 as well, I saw the crash in Pro 2.0 and then thought perhaps the upgrade would help. It did not, same crash in 2.1.

[BrianFausel]

I encountered the same crash today with these CPU specs:

- Windows 7 SP1 64-bit

- .NET Compact Framework 2.0 SP2 and 3.5

- .NET Framework 4.7.1

- Recent MS updates KB3186497, KB4033342, KB4055532