Arcgis Pro browser issues.

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02-11-2021 03:57 AM
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RodrigoLama
New Contributor III

I've been dragging a problem with the arcgis pro navigator for a long time, when I want to add data to the map.
I open Arcgis Pro, I create a new map, I press the button to insert elements to the map, it opens to the browser window and I cannot access my data until it finishes loading the folders, this takes about 10-15 minutes to refresh, I try to paste the path in the browser and it takes me directly to the folder but I can't select any item inside. I have to wait an "eternity" for the rest of the units to load, and to be able to work ..

Captura de pantalla 2021-02-11 084620.jpg

15 minutes later ...

Captura de pantalla 2021-02-11 085105.jpg

Reinstall, and nothing. Then install Drone to Map, and it happens to me exactly the same ... so my problem is with the browser that Arcgis pro uses. Why not just use the windows explorer?

Please, if anyone knows about this problem or what I can do to solve it, tell me.

thank you very much community.

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15 Replies
DanPatterson
MVP Esteemed Contributor

For performance issues, please review this recent document

Troubleshooting Performance Issues in ArcGIS Pro - GeoNet, The Esri Community


... sort of retired...
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RodrigoLama
New Contributor III

thanks for answering.
although I don't think it's exactly a performance problem.
I have a good machine.
Anyway I will review what you share with me.

Captura de pantalla 2021-02-11 090957.jpg

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Robert_LeClair
Esri Frequent Contributor

One thing to try is go to the Project tab->Options->Display and change the rendering engine to OpenGL.  What is the result?

Something else to try is renaming the Esri folder in your C:/Users/<user profile>/appdata/local and C:/Users/<user profile>/appdata/roaming to ESRI_OLD for a "soft reboot."  What is the result?

Question - are you using a Citrix network?

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RodrigoLama
New Contributor III

1: I changed it to OpenGL and it remains the same.

2: change both folders to ESRI_OLD, clean recent files, etc. and it remains the same. :(

I also tried changing the language to English (I speak Spanish), and nothing.

This is the configuration of my display

Captura de pantalla 2021-02-12 084742.jpg

 

 

 

 

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BranislavBlagojevic
Occasional Contributor

Dan and Robert,

Have you tested Cory's recommendations? If so, on which machines and, please, show the exact results of the differences in performance, e.g. between OpenGL and DirectX mode, antialiasing and non-antialiasing mode, rendering quality, rendering engine, etc.

Thank you!

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DanPatterson
MVP Esteemed Contributor

Surface Book 3 (fully loaded).  My Pro settings and the can you run it test results.

I don't have issues at all, so I haven't played with other settings.  No point for me.

Surfacebook3_pro_settings.png


... sort of retired...
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RodrigoLama
New Contributor III

where do you run the performance test?

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RodrigoLama
New Contributor III

It is not only that it happens to me with Arcgis Pro. It also happens the same with another product of the ESRI family called Drone2Map, it uses the same browser and I have the same problem.

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RodrigoLama
New Contributor III

I don't know how to measure the differences between the two, yesterday I changed to OpenGL and I don't see anything special.

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