ArcGIS Pro 2.3.3 patch install errors 1304 + 2349

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05-26-2019 10:11 AM
JonHall
Occasional Contributor II

After installing ArcGISPro_23_167023.exe, NOT for all users, just myself, installation folder defaulted to my user directory, instead of C:\Program Files\ArcGIS\

Then, installing ArcGIS_Pro_233_168940.msp failed at every attempt, whether as a "software update" in ArcGIS Pro, or running the downloaded MSP.

First, 1304 error, followed by 2349 error.

Neither error appears in the UpdateLog.txt (attached)

Prompted to make sure I "had access to" the folder, I did indeed have access, that was not the problem.

Following tips in https://community.esri.com/discussion/create.jspa?containerType=14&containerID=2151 I turned off virus scanning and firewall, that was not the problem, either.

Uninstalled Pro.

Reinstalled Pro "for all users", in default C:\Program Files\ArcGIS\

Patch installed without errors.

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4 Replies
DanPatterson_Retired
MVP Esteemed Contributor

Did you right-click on the msi and run as Administrator? (with Pro closed obviously)

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JonHall
Occasional Contributor II

Yes

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DanPatterson_Retired
MVP Esteemed Contributor

Strange then, the only difference I can see is when I installed Pro and upgrades, I didn't use Users, but I install directly in:

C:\arc_pro

Other fluff goes into Users

C:\Users\... name ...\AppData\Local\ESRI

C:\Users\... name ...\AppData\Local\ESRI\conda

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KoryKramer
Community Moderator

Strange behavior.  The documented install location for a per-user install is here:

https://pro.arcgis.com/en/pro-app/get-started/arcgis-pro-installation-administration.htm (that's the location whether you install silently or not.  Pro 2.4 doc will be updated to make these locations more clear).

If you need the software installed only for you, not all users on the machine, and are running into errors, please reach out to Technical Support: https://support.esri.com/en/contact-tech-support

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