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ArcGIS Artificial Intelligence Assistant

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17
06-05-2018 12:01 PM
Status: In Product Plan
Labels (1)
MichaëlSt-Pierre
Regular Contributor

It would be nice if Esri would develop a Vocal web base Artificial Intelligence Assistant capable of answering for us most questions we have about their product functionalities.

They could have this AI Assistant learn all product documentations, all support cases, all bugs, etc. Then a user would only ask a question and the Assistant would reply either directly with an answer or ask a question back to the user for more details.

This AI Assistant should be able to answer questions such as :

"Assistant, what is the difference between a Web Feature Layer and a Map Image?"

"Assistant, how can I configure Portal so users can log in with their organization windows credential."

It would save a lot on Customer Support as their users could often get answers themselves through the AI Assistant.

It would allow their users to gain the equivalent of a training only with a conversation with the Assistant.

It would allow unknowledgeable users to gain rapidly experience, therefore democratizing even more their product.

Possible future application to this AI Assistant would be to allow it Step-by-Step GeoProcessing interaction with Desktop applications. Ex.: "Assistant, select all features from xLayer which are within a distance of 100m from this xFlooding polygon. From the selected features, change xField attributes to "At Risk of Climate Change".

Wouldn't it be nice?

17 Comments
JohnMDye

you mean like a chatbot?

MichaëlSt-Pierre

More like Siri or Alexa. Something vocal.

NickMiller2

Instead of 'Hi Siri' it will be 'Hi Jack'.

XuewenZhang

An interesting idea. I also saw another use case which is similar to an AI assistant. GSI DEMO: Multiuser Gesture / Speech Interaction over Digital Tables by Wrapping Single User Applica...

MarkZollinger
Status changed to: In Product Plan

Thank you @MichaëlSt-Pierre .  We hope to use your suggested questions to help test an AI-based assistant.

Note that text-based AI is in the plan, but voice-based interaction is still under consideration.

SYOCSan

It would be nice if the ESRI website itself had a chatbot 

I sometimes don't know if I can do what I want with what I have.  There are also tools that I am unaware of because I never explored a certain toolbox or method. 

I would like a chatbot where I could tell it what I am looking to accomplish, and it would spit out information like 

     -It could tell me if it was possible with my licenses, tools, and specs.

     -It could give me links to pages that would help me accomplish what I am trying to do, as well as to the documentation or tutorials on the toolboxes or other helpful sources. 

     -It could suggest ideas that are similar if I don't have the proper tools

If I don't have the capabilities

     -It could suggest products that I may be interested in

More mapping...less research.

RoseF
by

I don't know if this will answer the questions you have, but Esri does have a chatbot:

https://www.esri.com/arcgis-blog/products/arcgis/business/esri-support-app-version-7-0/

Also, it's "conversational" now:

https://www.esri.com/arcgis-blog/products/arcgis/administration/conversational-ai-for-support/

I know there are various teams at Esri working on using AI to help us so if this isn't what you were looking for, I'm sure there will be more AI tools to use in the near future. 

Also, I met @MollyGreen at the Esri UC conference and she's absolutely terrific! I'm sure she'd love to hear your ideas.

Hope this helps!

nadja
by

@RoseF Is there a way, to access the support App as a website? It's not considered extremely professional to be at the mobile phone in certain businesses

SimonSchütte_ct

Integration in My Esri would be great

MollyGreenHogeweg

@SYOCSan, the Support AI Chatbot is built for exactly this use case! If you decide to give it a try, I'd love to hear what you think! (Note: at the moment, it will not provide links to documentation, but you can ask for more in-depth instruction or steps.)

@nadja and @SimonSchütte_ct, we released on the app first to give us time to see how the app performed with a smaller user base. We're planning to release a web version soon. I'll make sure to update this thread when we do.

@RoseF Thanks for the @. I always love the chance to talk about the Support app and Support AI Chatbot!