Web map viewer is not loading in some edge browsers

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7
02-14-2018 11:38 AM
SurendranNeelakantan
New Contributor III

The site 

www.arcgis.com/home/webmap/viewer.html   is not loading  in some edge browsers.  I am getting a blank page. I tried clear cache. 

The Error message  I am getting is 

Current window: www.arcgis.com/home/webmap/viewer.html
SCRIPT12004: An internal error occurred in the Microsoft Internet extensions
dojo.js (20,67)

any help ?

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7 Replies
KatieCullen
Regular Contributor II

I was not able to reproduce this. Are you on the most current version of Edge? You can see the version by opening the edge settings and scrolling down to the bottom of the window.

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SurendranNeelakantan
New Contributor III

This is the version 

Microsoft Edge 40.15063.674.0

Microsoft EdgeHTML 15.15063

Please find attached screenshot

I tested on  another computer with edge, where  it  works fine.

Microsoft Edge 40.15063.674.0

Microsoft EdgeHTML 15.15063

Both versions looks same.

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KatieCullen
Regular Contributor II

Since the issue appears to be machine specific perhaps try clearing the browser cache.

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SurendranNeelakantan
New Contributor III

Katie,

I don't think it is  browser cache issue. The issue exists more than one Machine. I have no clue  of what could be the issue.

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KatieCullen
Regular Contributor II

If you can consistently reproduce it I would recommend opening a support case.

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JeffCook1
New Contributor III

I have the same problem. Sometime the tiny urls do not work in Edge, On other machines, the Edge will not load any of my web apps. It will not connect to the server that I am using for my map information.

Here are few of the web apps that are not working in Edge on my work computer

https://trails.idaho.gov/ 

ArcGIS Web Application 

ArcGIS Web Application 

ValerieHanson
New Contributor III

Hi Jeff,  Its been a couple years since you posted this error ... do you recall how it was resolved?  I'm having the same issue after our I.T. Dept ran some upgrades to Edge.  My REST services show up in the browser (https://servername/arcgis/REST) but not in the web apps, nor can i bring one into a new Map in portal.  

Thanks much, Valerie

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