Users with update content permission unable to update csv file

[jvarasanz]

Good morning.

I have two users with update content permission that are currently unable to update a csv file in ArcGIS Online. As the owner I don't have any issues, but they receive the error below:

The item you requested cannot be found. The item may have been deleted or you may have entered an incorrect URL.

Please advise, since the file is linked to Survey123 and needs to be updated periodically to populate a dropdown that provides available incident numbers that are required to check-in into incidents in Emergency Response.

Thanks,

Javier

[ConradSchaefer__DOIT_]

We have a Python process that deletes features in a hosted table and then appends records. The hosted table is backed by a csv. The process stopped working around 6:30am to 6:45am this morning, just hangs endlessly on the append. The deletion works. We tried to update the data in the hosted table through the web using a csv and that hangs also. Our use case is related to power outages and emergency management. Web method hanging (see screenshot)

[NeilN_CRT]

We are having this same issue - it seems the item can only be updated by the content owner account. It's only occurred since yesterday's update and I don't think this is intended behaviour as it's not in the June update notes anywhere as far as I can tell.

[ConradSchaefer__DOIT_]

ESRI Tech support has called us (at least for our issue, if it's the same as the rest of you) and indicated this is now a known issue that many are facing and the tech staff said it will be resolved in the next few days. 

[jvarasanz]

Any updates on this? We are currently deploying resources for a new incident and may run into lots of issues if our webhook is unable to update the CSV file on the fly.

Thanks,

Javier

[ConradSchaefer__DOIT_]

As of this morning, our processes are working again.

Side note, the ESRI tech we spoke with last week provided this bug number: BUG-000159161

[jvarasanz]

We are still running into the same issue.  

Please advise,

Javier

[Jessy_Paquette]

We noticed the same issue with our process. The problem is linked to the user roles in our case. For some reason the people who need to edit the file need to have some Administrative Privileges to make the updates.

Here are the ones that need to be selected:  

Members --> View all

Content --> View all and Update

[jvarasanz]

The suggestion to update the role, as stated by Jessy, works, but it has a significant caveat. This means that the user granted those permissions has the freedom to access any other data not directly shared with that profile.

The issue was fixed last year, but for some reason, users with the proper permissions to update the CSV are now unable to update the file. The action cannot be completed because there is an arrow that keeps spinning without loading the window that will allow replacing the file. Please note that this action can be successfully done through the ArcGIS for Python API, which leads me to believe there is something not working properly in the AGOL environment.

Please advise at your earliest convenience.