Unable to overwrite hosted feature layer

[ChristinaHoddinott1]

Hello! Every time I try to overwrite a particular hosted feature layer using ArcMap I get the message "Unable to overwrite service- Problem retrieving configuration from the server".

It's not an issue with a missing service definition file so I'm at a loss. I have even deleted the feature layer completely and republished it as new but I still get the error when I try to overwrite it. What could the issue be here?

[ABishop]

Hello @ChristinaHoddinott1 

Did you make it authoritative or add delete protection to it in ArcGIS Online?

[ChristinaHoddinott1]

No.

[ABishop]

Have you tried republishing the service?  I did a google search for the error you provided and it seems the dependencies may have been lost or moved?

https://support.esri.com/en/technical-article/000013575 

[ChristinaHoddinott1]

I've tried multiple times completely deleting and republishing it to AGOL but still have the same problem. 

[ABishop · Accepted solution]

Have you tried republishing it as a different name?  It could be that the service is stuck on AGOL as that name or something.

[ChristinaHoddinott1]

oh my goodness that worked... thank you so much! 

[ABishop]

You're welcome!  Glad I could help 🙂  

[ABishop]

Also, I did a search for this issue in the ESRI bug report online and it was just updated yesterday:

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDA5NTI1MQ==