Hi
I have a similar problem, from reading the thread tells me how to solve it.
I have 2 tiled satellite images, one does zoom in far enough as I would like and I can't change it.
The other I created with my own tiling scheme not using existing as suggested above, which means when I put it in a AGOL map and add basemap it doesn't align and gives this error; 'The layer, 107996_1_OSR_tif, can not be added to the map because its coordinate system or tiling scheme can't be adjusted to align properly with the basemap.'
From this thread I can see how to solve it my issue is when I last published the tiled image it used 14 credits.
How can I reduce amount of credits used?
How can I see how many credits going to be consumed?
Regards
Jonathan