Hi,
We are experiencing a bug where a thumbnail refuses to update for a collection item. The behaviour started a few days ago. The collection item is an embeded url and no attempt to update the thumbnail has worked. We have tried:
- changing the thumbnail to a completely different image
- reducing the size of the original image
- rebuilding the card and trying both options above
- logging out of the platform completely and logging back in
The storymap collection is public and is here: https://storymaps.arcgis.com/collections/e0c94d6f449742af949ca6c04a33625f
You will see the last card : Have Your Say has the default card thumbnail.
Any help appreciated.