The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

[JamalNUMAN]

The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

I couldn???t figure out why the ???sign in??? to ArcGIS Online icon in the ArcGIS Desktop is greyed out.

[ATTACH=CONFIG]34273[/ATTACH]

What might be the issue here?

Thank you

Best

Jamal

[JeffChartrand]

Okay where is the test connection Now set up?  ArcGis?  ArcGis Online?  or is this a browser function?

[RainerSpitzer1]

This icon should be in your windows taskbar (next to the clock at the bottom right) if ArcMap is open. Just Right-Click on it to get the menu from my screenshot.

[JeffChartrand]

Hi, I am shown as signed in the File Pull down menu but the ArcOnline below it is grayed out.  This is also true in the Add Data button extended choices.  I am running ArcGis 10.1 on a Windows 7 platform.  I suspec t our network firewall may be blocking the attempt.  I do not have the test connection in the lower right taskbar tray. 

Thanks for the help, I suspect I will have to visit our resident IT team and let them sort it out.

Cheers

Jeff Chartrand

[stefanstamenov]

This is strange

[AsrujitSengupta]

Please check this other thread and the links suggested there:

ArcGIS Desktop won't connect to ArcGIS Online‌

[AndresCastillo]

For me, the issue of sign in to ArcGIS Online only happened in Qa and Prod Servers.

The dev server was fine.

Turns out ArcGIS Administrator>Advanced>Manage Portal Connections was only pointing to http://www.arcgis.com/

So, I added AND connected https://www.arcgis.com/ and it worked.

Add the ArcGIS Online organizational domain in ArcGIS Administrator

https://support.esri.com/en/technical-article/000013176

Maybe the server internet options/proxy whitelist only allowed https arcgis urls in the higher environments (qa/prod) to be more secure.

I also added the appropriate Esri urls to the trusted sites.

These other resources also helped:

https://esribelux.com/helpdeskitem/troubleshooting-issues-adding-arcgis-online-basemaps-to-arcmap/

https://support.esri.com/en/technical-article/000013300

https://community.esri.com/t5/developers-questions/web-appbuilder-login-issue-using-internet-explore...

https://community.esri.com/t5/arcgis-pro-questions/unable-to-establish-connection-to-https-portal-do...

https://support.esri.com/en/technical-article/000011622