Smart Editor Not Working

[MRJohnson]

I set up a webapp about a year ago for editing related tables using Smart Editor. Recently I have tried to create another webapp to update other features using Smart Editor. In this new app and in the past app (that was working) I see no ability to add features or edit the features. I get the following message when opening the Smart Editor "Select a template to create features." I have tried a few different themes within the webapp builder as I had read there were issues with the Tab theme. I have always been using the Billboard theme with no issues until now (or the past few weeks). Thanks for any help.

[AlixVezina]

Hi @MRJohnson,

Thank you for reaching out with this issue. Different things could be going on here, and someone may need to look more closely at your application to understand the source of the issues you are experiencing. 

Please, if you have the time, would you be able to contact Esri Support to review this issue? Thank you!!

[MRJohnson]

I have submitted a request to be able to do this through my organization. I am not sure how long that will take but hopefully can have a solution to post back here once I hear back from them. If anyone else has had similar issues would love to hear what you were able to do to get the widget to work.

[AlixVezina]

I can try to quickly debug this with you in the meantime. Please provide the following if possible:

• Are you using ArcGIS Online or ArcGIS Enterprise (if Enterprise, which version?)
• When did you first observe the issue? (approx. date if possible)
• Are you able to provide an application link (ideally it would have to be shared publicly though)
• A screenshot of any console errors that may be displayed in your browser developer tools. (for most browsers, right click the browser page, select "inspect" and go to console)
• A screenshot of the Smart Editor widget configuration from the Layer Settings tab

[MRJohnson]

Thanks!

• Feature is hosted on ArcGIS Online that worked in the past. New app was using ArcGIS Enterprise using ArcGIS Server 10.8.0.
• Noticed the issue about 2 weeks ago when trying to create the new app. Was looking to update previous app today and saw the same issue with Smart Editor.
• I can add you to the external editor group if it is possible to get your ArcGIS Online username?
• See attachments.

[AlixVezina]

That would be great! Please add the following username AlixSolutions to the group.

[AlixVezina · Accepted solution]

Hi @MRJohnson ,

I looked through this issue with our developer and it looks like a recent update may have introduced an issue with older applications. We will work on fixing this moving forward. In the meantime, it appears you can fix your application with the following workaround:

1. Open your application in builder mode (Edit Application)

2. Open the Smart Editor widget configuration.

3. Go to the General Settings tab. 

4. Click the Geocoder Settings button and click Validate, click OK.

5. Click OK to close the Smart Editor configuration.

6. Save your application.

You should then be able to create/update features.

Let me know if you encounter any other issues.

[MRJohnson]

This solved the issue! Thanks so much for working through this so quickly with me.

[BlytheSpendlove]

Hi @AlixVezina I am having a similar issue but in WAB for developers, trying to add Smart Editor to an existing application that was built a few years ago. How do I implement the fix above via code, instead of the WAB widget? 

[AlixVezina]

The original bug that was causing this issue has now also been fixed from our end.