"The story builder can't be loaded."

394
3
01-13-2020 08:32 AM
ChristophKühnhanss
New Contributor

"The story builder can't be loaded."

Some of our students cannot edit their storymap allhough you can see it. What can we do? Thanks for your help.

Here is the link: ArcGIS StoryMaps 

Best,

Christoph Kühnhanss

University of Bern

0 Kudos
3 Replies
Peter_Klingman
Esri Regular Contributor
0 Kudos
KatyAppleton1
Occasional Contributor

I also have this issue but I don't see how the link posted in the reply helps? @Peter_Klingman can you expand please? Same situation, students editing a story map shared with a group, suddenly get this error.

0 Kudos
Peter_Klingman
Esri Regular Contributor

Hi @KatyAppleton1 - that link just tags the Story Maps team, I wanted to bring them in to speak to the issue but it looks like it didn't get noticed. Sorry about that. Here is the workflow for story recovery. Esri Support can also help with this workflow. 

Thanks,

-Peter