You have a client who has a question regarding their ArcGIS Online account. They are trying to establish a direct connect from ArcGIS Online to Power BI, but they’re receiving error messages saying ‘Public accounts are not supported in ArcGIS for Power BI’.
What account permissions/access settings do they need in order for them to be able to build this connection? They currently have Organizational Permissions.
ArcGIS for Power BI only support organizational accounts, not public accounts: ArcGIS requirements—ArcGIS for Power BI | Documentation
You can read more about public vs. organizational accounts here: A User's Guide to ArcGIS Accounts - Esri Community