Publicly shared dashboard asking for sign-in

12-06-2018 09:46 AM
Occasional Contributor III

Likely related to new AGOL just released, but we have a dashboard that is publicly shared (as well as all items in it).  Now when going to it, we get asked to sign in, and that never resolves - sign pop-up appears several times, then goes away and no data is displayed.

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12 Replies
Esri Esteemed Contributor

Hi Allen,

I would start with the Web Map.  Are you able to access this successfully without being prompted to sign-in?  Can you share the web map's URL?

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Occasional Contributor III

Thanks Jake - 

Web Map doesn't ask for a sign in, all data looks to load ok (pay no attention to the Access-Control-Allow-Origin error - that's for the basemap, which is the one thing that will render in dashboard)

Web Map: 

Dashboard: Operations Dashboard for ArcGIS 


Esri Esteemed Contributor

The web map prompted me to sign-in.  Do you have any layers from Living Atlas added?

Esri Regular Contributor

FYI This layer is not shared: 

I used Fiddler, a web debugging utility, to find out. For that layer, I can see the following response:

{"error":{"code":403,"messageCode":"GWM_0003","message":"You do not have permissions to access this resource or perform this operation.","details":[]}}

Esteemed Contributor

Was this opdash working as expected yesterday?  If so, it seems like this error should have occurred yesterday if a layer was not shared correctly.

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Occasional Contributor III

This is strange - That layer shows as shared publicly in AGOL.  It does have security on the map service, but the credentials are stored with the layer when we added it AGOL.  I cannot pinpoint yesterday day as the day this stopped working, but I can confirm that as recently as 3 days ago it was working, and no configuration changes have been made on our end since then.

Forgot to add - no Living Atlas content in this map.

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by Anonymous User
Not applicable

Please call Support and open a case if you haven't already.

Esri Frequent Contributor

You can also check the history of actions on the item using the history log outlined in this blog‌.

Either way, support is a good place to start looking into this.


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New Contributor

Hi There, I'm Having the same problema. The map is shareable but not the dashboard. It has No Subscriber Content. 

Not a clue why it can't be shared.

I'll contact support

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