Pop-ups don't respect scale-dependent data invisibility

[MarcWeinshenker1]

[Edit -- this appears only to happen on the embedded version of the map and not in the full map.]

I created an ArcGIS.com map with one dynamic map service which includes seven group layers for scale-dependent displays of symbology and labeling.  I configured pop-ups for each data layer within each group layer.  When I click on a feature symbol, regardless of what scale the map is on, I get seven identical results.  So, it appears that the pop-ups are not respecting the invisibility of layers turned off by scale-dependence.  This is not good behavior for users to see.

Is there a workaround for this which still allows scale-dependent mapping?  Is this something that can be fixed?

Thanks,
Marc

[MikeMinami]

Can you share your map, or provide the REST url to the service you are using? I've tried embedding various maps with scale dependent layers and they work.

I suspect the problem might be related to having group layers. Are you setting the scale dependency on the group layer or on the individual layers inside the group? My guess is that we're not respecting scale dependency set on the group. So you might try setting it on the specific layers...

Mike

[MarcWeinshenker1]

Mike,

Here's the map's page on ArcGIS online:  http://www.arcgis.com/home/item.html?id=da37c709d83c4a398993dd5972951f52  but as I said, the problem only seems to occur when this is used in the embedded code you generate in the map page's Share tool.

And yes, I am applying the scale dependency to the group layers (as preferred).

Thanks,
Marc

[MikeMinami]

I've reproduced your problem and have logged a report. If you set the scale dependency on the layer itself, not the group layer, it should work.

Thanks,

Mike

[MarcWeinshenker1]

This problem seems to have arisen again even with scale dependence on individual layers in the mxd.  See this map:

http://www.arcgis.com/home/webmap/viewer.html?webmap=8ddca1f5c9b84b5e86dde74c638ca639

In the mxd there are three layers with sequential scale dependence to adjust symbology.  Clicking a feature for the popup will yield a set of three pages for each feature at the location (some features are stacked, so multiples of three will occur).

Is this a bug, or is there some other configuration setting I need to account for?

Thanks,
Marc

[JeffJacobson]

This problem seems to have arisen again even with scale dependence on individual layers in the mxd.  See this map:

http://www.arcgis.com/home/webmap/viewer.html?webmap=8ddca1f5c9b84b5e86dde74c638ca639

In the mxd there are three layers with sequential scale dependence to adjust symbology.  Clicking a feature for the popup will yield a set of three pages for each feature at the location (some features are stacked, so multiples of three will occur).

Is this a bug, or is there some other configuration setting I need to account for?

Thanks,
Marc

Did anyone ever find a solution to this issue?

[MikeMinami]

Looks like this is a bug.

Thanks for letting us know. We'll get it fixed in our next update.

Mike

[EricJackson1]

Does anyone know if this is fixed in the Dec 10th release?

Eric

[KevinBell]

http://bit.ly/1pGj8Qe

Here's a map that has funny popup behavior.  Turn on the layer that's on top in the group.  It's the individual points.  Popups work until you zoom in a few times then they don't.  bummer.

[KevinBell]

actually, I can get the pop up if i click to the left of the icon a bit when zoomed in.  That's not right!