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Geocoding Issues

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06-12-2025 12:15 PM
ToddFagin
Frequent Contributor

We have an organizational AGOL account with more than sufficient credits. In AGOL, in the Geocoding section of Utility services, it shows the ArcGIS World Geocoding Service. However, when we go to geocode in ArcGIS Pro, the only Input Locator available is the Esri World Geocoder. If we use it, we get zero matches. If we try to rematch, we get a "Geocoding result not stored. Ensure you are signed in to ArcGIS Online and have geocoding privilege." After much tinkering, ArcGIS World Geocoding Service now shows, but it still does not work.

This is preventing us from doing a very basic task. Interestingly, I have access to other organizational accounts and have not encountered any problems there (and this is not a problem that existed prior).

NOTE: As working through this, I tried it on another computer with a different Pro version and it worked. I think it may be a 3.5.1 issue. I am still checking, but I would appreciate any feedback in the meantime.

Second Edit: While it works on 3.4.2, it is not solely a 3.5.1 issue on second though because when I log into a different organization, it works on 3.5.1.

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2 Replies
AshleyBenitez
New Contributor

Hello! Were you able to get to the bottom of this issue? I'm on 3.6.2 and experiencing the same.

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ToddFagin
Frequent Contributor

It was 100% an issue on Esri's end. We worked directly with them to try to resolve it. If I recall, an eventual update is what fixed it. It's been a while though.

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