Can not zoom in online webmap

[GarryPetrie]

I have created a web map via sharing from ArcGIS Pro.

When viewing the online map, I can not zoom in, only out. Scale min is like 1:8000

Help, I must be brain-dead

[RhettZufelt]

To get to this, I opened the map from the link you supplied, selected the rendered lidar layer, then in the properties, expand Information and click the rendered lidar link:

which opened up:

and I clicked on the service link itself.

If you are admin for that service, you can insert 'admin' in the rest service link and see more info about tiles completed, etc.

https://tiles.arcgis.com/tiles/iiEO9Ir7FRiWwFTn/arcgis/rest/admin/services/Saddle_Butte_2024_WTL1/MapServer?f=html&cacheKey=b626087c85f68118

R_

[CalvinHarmin]

Looks like a sub-layer in there (the Tile Layer itself I guess) still has a visibility range set:

Even if you change the visibility in the map viewer, the service may still be honoring the Tile Layer's settings from its creation (publishing). Can you show the method/settings you used to create/publish the Tile Layer?

If I look at the REST service information for this Tile Layer, it shows a scale limit that will affect everything within it:

https://tiles.arcgis.com/tiles/iiEO9Ir7FRiWwFTn/arcgis/rest/services/Saddle_Butte_WTL1/MapServer

EDIT: woops @RhettZufelt beat me to it 😆 ... and I was looking at the wrong map service, but it appears they are both published with the same settings.

[GarryPetrie]

I don't understand the difference between setting the layer properties, General -> Show layer at all scales, and how to manipulate the LOD numbers. E.g.

[GarryPetrie]

Changing this has no effect

[CalvinHarmin]

Were you the user who originally 'published' or 'uploaded' this to ArcGIS Online? Do you recall the process that was used to do it?

Edit: sorry I forgot you said that in the original post info. 

I have a feeling there must be a step in the creation or publishing that would have 'baked in' this LOD setting.

I think there are a few different ways of creating a Tile Layer in ArcGIS Online, but if you remember your exact process then maybe there's a step along the way that can be modified to prevent this from happening.

I'll see if I can test publishing a Tile Layer on my end from Pro and see if I can find anything that might help.

[RhettZufelt]

What does it say right below that?  The Tile Details should show which level have actually been built:

And will let you bulid any tiles in the package that haven't been built yet.

R_

[GarryPetrie]

Nope, still not the solution.

[CalvinHarmin]

Ok just for a real quick test, it looks like when publishing a web layer and choosing 'Tile' you are presented with some Configuration options. If I pick auto-suggest, it seems to present a maximum LOD of 18 in my case. However, ArcGIS tiling scheme should let you go to level 23  (1:71). 

If you need an even higher LOD, or a different projection, you'll have to create your own Tiling Scheme which is not incredibly hard but it's a separate process. I had to do that, for example, for a custom basemap for some of my users to be able to zoom into features that are relatively close together, in order to be able to distinguish the features and their labels where necessary. 

[GarryPetrie]

I am trying this now. What is the difference between Share WebMap and Share WebLayer? I use WebMap before. I tool also complains about the large number of tiles to create. I had previously assumed the tiles were created dynamically by the server, not by the user creating them before hand.

[GarryPetrie]

I don't think this is the correct approach. It appears to have crashed both ArcGIS Pro and Chrome on the desktop.