Best practices for AGOL and Collector?

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06-08-2017 11:45 AM
TomKearns1
New Contributor II

We are running a hosted service and updating it via collector and occasionally arcmap.  This feature service has 17 datasets with the largest (by far) at 7000 features.  We have encountered a range of odd errors and behaviors and I am looking for a way to mitigate these in the future.  I have read through the faq and help docs and they speak more towards creation of the tools and less to the maintenance.

Errors we have encountered include, but are not limited to: collector unable to create replica, cannot be found (after half the download into collector), desktop only downloading the first feature class when adding from agol and creating a local copy,  only synching select features, features appearing under the wrong name in the online map (click fences off, data for another layer turns off, view fences attribute table other data is in - with correct name on the table), the first feature reading (1) not (0) in the feature server REST endpoint.

I am interested in best practices for updating hosted maps and their downloading into collector.  I know the remove and redownload is a necessity to pick up changes in the feature service but can attempting to synch to an altered feature service or online map corrupt the one held in AGOL?  We are spending a ton of time trying to chase down these errors and it is getting to the point that the app isn't saving us any time.

Thanks

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BrianCollins
Occasional Contributor

I'm also in search of some best practices and guidelines I can provide to end users. We have a number of Collector workflows out there that are more than likely overwhelming capabilities of sync and offline use because of the number of feature services and associated data they're trying to pull and push. Some of the data we host ourselves and some is hosted in AGOL. We've seen all sorts of errors including those you mention, but they can be very difficult to reproduce in order to identify any root cause.

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