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ArcGIS.com Web Map Problems

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06-06-2012 07:52 AM
RichardSchulz
Deactivated User
I have three problems/questions concerning web maps that I'm hoping someone can help me with.  (I am submitting these questions for someone else, so please ignore any minor errors in the wording/terminology used.)

1. Sometimes when I open a web map I have created and saved, I get the following error message: "The layer, <layer name>, cannot be added to the map."  Then the layer is deleted from my web map and I have to add it back and reset all symbology, names, etc.  This has happened with several different layers, all of which were feature services created by uploading shapefiles to arcgis.com.  This error doesn't occur every time, just once in a while.

2. I am trying to use the configurable templates on arcgis.com, but after customizing the template, my changes are not saved.  The "Save" button changes appearance when clicked on, but nothing else happens (even after several minutes); and I have to use the browser back button to exit the template customizing page.

3. I successfully added the 'USA Topo' basemap to my web map (using "add as basemap"), and saved/shared it using the "embed in website" option.  But when I open the "embedded" version of the web map, the USA Topo basemap layer is not there.

Any suggestions for solving the above problems would be greatly appreciated.
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26 Replies
PJNabors
Regular Contributor
Thank you.  I will give that a try.

New issue:  Did you notice that the polygon and point layers have a slower draw time then the basemap layer when you zoom in which can result in incorrect alignment? 😞
I'm assuming this is an ESRI bug..?  Can't go public with this until that is resolved.
http://tva.maps.arcgis.com/apps/OnePane/basicviewer/index.html?appid=9e7b450f293d411e90e403f332726c2...

Thanks for any wisdom!
PJ
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MikeMinami
Esri Notable Contributor
PJ,

I can reproduce your drawing problem. I'm not seeing any problem when testing your map against our development servers, so I believe it will be fixed by the end of next week. If you still see issues after next week, let us know.

Thanks,

Mike
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PJNabors
Regular Contributor
Mike,
THANK YOU!
PJ
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PJNabors
Regular Contributor
Issue 3.
Kelly,
IT WORKED!  We are using our customized basemap gallery on our web map app now.
Thanks so much!
PJ
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PJNabors
Regular Contributor
First time using forum and can't see where to check this thread as Answered..?
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PJNabors
Regular Contributor
Mike, I'm still seeing the drawing problem.

PJ,

I can reproduce your drawing problem. I'm not seeing any problem when testing your map against our development servers, so I believe it will be fixed by the end of next week. If you still see issues after next week, let us know.

Thanks,

Mike
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MikeMinami
Esri Notable Contributor
The original app URL referenced previously doesn't work anymore. Can you share the URL to the app?

Thanks,

Mike
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PJNabors
Regular Contributor
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PJNabors
Regular Contributor
Today, there is quite a delay where the features are skewed momentarily, but they are eventually snapping to the correct location on the base map.
Confusing to user momentarily, but looks like it is fixed.
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PJNabors
Regular Contributor
I spoke too soon.  I just got it to do it again.
The specific steps I used were to click on a polygon near Wheeler Dam, click Zoom To, then pan before it finished drawing.
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