API Call Quota Exceeded (10007) Maximum allowed (10000) per minute. Retry in 60 sec.

[ThorstenHohenstrater]

Hi,

We just recently experienced an issue with our ArcGIS online portal give us an "API Call Quota Exceeded (10007) Maximum allowed (10000) per minute. Retry in 60 sec. error".

This really slowed down our whole portal to the extent it was unusable, from both an Admin and mapping perspective.

Q1: What can cause this error?

Q2: Is there a way to monitor the API calls thruput?

Currently, there is little information about this particular error and we would like to know more

Thank you in advance

Thorsten

[HenryLindemann]

Hi @ThorstenHohenstrater, so what I think is there is some script that is querying your ArcGIS Online portal with more than the 10 000 queries/calls per minute and then you trigger the restriction since you are in essence flooding the API with calls.

Your IT might be able to give you a report on traffic usage.

Hope it helps

Henry 

[ThorstenHohenstrater]

Hi @HenryLindemann ,

Thank you for your comments relating to my issue. There are no scripts running in the background, but the map was placed in the public space and we did get a large user hit rate. Looking at the network traffic, there are a large number of REST calls being made (20 odd)  and if we had 500 users at the same time, that number is easy to reach.  At the moment we have changed the web page logic but I would like to better understand these limitations (API Limits) as I can not find any Esri help pages related to this error.

Thanks

Thorsten

[HenryLindemann]

Hi @ThorstenHohenstrater,

I had a look but could not find any articles related to your error, I think the next step would be to log a support call at your distributer.

Kind Regards

Henry

[MickHuska_Jr__ALLETE_]

This happened to us last night on an important public facing map. Pretty frustrating.

[ThorstenHohenstrater]

Are your layers Shared as „public“ or thru a token?

[MickHuska_Jr__ALLETE_]

Public

[ThorstenHohenstrater]

we have raised this with our local distributor, and waiting for a response. Maybe someone from Esri inc staff may shed more light on this matter. If I find out more I will share it on this forum.

[MickHuska_Jr__ALLETE_]

Thank you for the help, I am submitting a premium support ticket as well

[Jay_Gregory]

Any resolution on this - I am getting this error from an endpoint I'm querying only a couple times an hour.  Unclear who else in the agency might be querying the same endpoint though.  What confused me is the number in parentheses.  It doesn't seem to increment by one every subsequent request.  It just seems to fluctuate randomly between 4800s and low 5000s.