ArcGIS Online Health Dashboard for European Server

[AnthonyJonesRSK]

There was an incident on the 11th March where feature services in ArcGIS Online stopped working for around 2 hours. This was very disruptive for our users and prevented some staff carrying out surveys and other work utilising ArcGIS Online applications. Upon first noticing the incident we checked the health dashboard only to find it suggesting that everything was fine. We established this was a wider issue on the European server by consulting the forums and finding this post. We then raised this issue with our local support team.

During this incident the health dashboard didn't update at all and even now 2 days later doesn't even acknowledge that there was an incident that will have potentially affected thousands of customers. The health dashboard in its current form seems pretty useless as it never appears to show incidents as they are happening in real time. There is also the sense that it only reflects issues on US servers given this incident hasn't been acknowledged at all.

My idea is therefore a health dashboard for the European server so users in Europe get better information on the status of the platform. Ideally this would be updated by an Esri team based in Europe so they have a better idea of any issues on the platform. I feel this will help to keep users better informed and may actually save Esri's tech support getting bombarded with support tickets for the same issue.

Thanks

Anthony

[PeterBirch_NSTA]

This is well needed, having just moved all of our data to a EU server from a US one, todays outage caught us by surprise, and yes the status page was all fine I.E. everything green.

Our issue is that if you are trying to update a View whilst there is an outage like this then the View is corrupted and you have to recreate it, maybe we were unlucky today but its not great either way.

Come on ESRI lets have a dedicated EU service status dashboard.

[NoMonkey]

I agree, vey much needed. Fairly new adopters to using AGOL as a fairly large organisation (~6,000 staff with +500 users)  and we're getting the jitters about how little we know about the EU server performance day to day, slow down events and outages.  

[AnthonyJonesRSK]

Hi folks, I have been told by our customer Manager at Esri UK that this is being looked into so hopefully we do see some improvements on how European server outages are reported in the near future. I'll post here if I get anymore concrete details. 

@NoMonkey to provide some reassurance, before this year AGOL had been fairly stable for us as users since 2014 but this year appears to have been a bad one for outages. Again they have reassured us that this is being looked into so hopefully things get back to normal for the rest of this year and into 2026. What I would recommend though is to raise a ticket each time you see some kind of issue though as it's a good way to log the problems your org may encounter as a result of outages. Esri have insisted to us that they have not yet breached SLAs but the tickets you raise are good evidence if they ever do. Cheers

[NoMonkey]

Thank you for the info @AnthonyJonesRSK  that is reassuring. And certainly will start making sure we are reporting.

[NoMonkey]

Just to add some more support and a working example for this, we have two open support tickets. One of them is about a slowdown in field maps and the other was about an AGOL experience builder webapp which had been live but suddenly started to go slowly. It was reported by one of our users who couldn`t work as it had slowed to a crawl. We replicated the issue on our machines and reported it.

A few days later, after specifically asking if anyone else had been having issues we received "Earlier this week, there was a performance-related Incident (INC- 004332 - Intermittent slow performance loading ArcGIS Online services) which has now been resolved". 

It would be great to be able to access this information as one of the first ports of call to troubleshooting for our user's reported issues. Any help to  making this information available for EU server customers would save everyone a wee bit of time.