There was an incident on the 11th March where feature services in ArcGIS Online stopped working for around 2 hours. This was very disruptive for our users and prevented some staff carrying out surveys and other work utilising ArcGIS Online applications. Upon first noticing the incident we checked the health dashboard only to find it suggesting that everything was fine. We established this was a wider issue on the European server by consulting the forums and finding this post. We then raised this issue with our local support team.
During this incident the health dashboard didn't update at all and even now 2 days later doesn't even acknowledge that there was an incident that will have potentially affected thousands of customers. The health dashboard in its current form seems pretty useless as it never appears to show incidents as they are happening in real time. There is also the sense that it only reflects issues on US servers given this incident hasn't been acknowledged at all.
My idea is therefore a health dashboard for the European server so users in Europe get better information on the status of the platform. Ideally this would be updated by an Esri team based in Europe so they have a better idea of any issues on the platform. I feel this will help to keep users better informed and may actually save Esri's tech support getting bombarded with support tickets for the same issue.
Thanks
Anthony
