ArcGIS Online Health Dashboard for European Server

[AnthonyJonesRSK]

There was an incident on the 11th March where feature services in ArcGIS Online stopped working for around 2 hours. This was very disruptive for our users and prevented some staff carrying out surveys and other work utilising ArcGIS Online applications. Upon first noticing the incident we checked the health dashboard only to find it suggesting that everything was fine. We established this was a wider issue on the European server by consulting the forums and finding this post. We then raised this issue with our local support team.

During this incident the health dashboard didn't update at all and even now 2 days later doesn't even acknowledge that there was an incident that will have potentially affected thousands of customers. The health dashboard in its current form seems pretty useless as it never appears to show incidents as they are happening in real time. There is also the sense that it only reflects issues on US servers given this incident hasn't been acknowledged at all.

My idea is therefore a health dashboard for the European server so users in Europe get better information on the status of the platform. Ideally this would be updated by an Esri team based in Europe so they have a better idea of any issues on the platform. I feel this will help to keep users better informed and may actually save Esri's tech support getting bombarded with support tickets for the same issue.

Thanks

Anthony

[RichardHowe]

Great suggestion and very much needed!

Having something dynamic like this that actually reflects what's going on, rather than what (at times) appears to be just a static screenshot would be very useful and would actually help ESRI manage lots of users bombarding them with urgent cases.

[IanWhiteWT]

Yes, be great to have something.  I checked DownDetector and that had a number of reports.  Unfortunately, I seem to experiencing something similar this morning...

[MappyIan]

Great idea, this is absolutely needed, especially as we seem to be having the same problems following the June AGOL update with all EU hosted AGOL instances affected, but US hosted instances working fine.  And surprise, surprise, the Dashboard shows everything is fine.

[RichardHowe]

Once again, at the next update to AGOL we find ourselves in this situation again and European "customers" are left in the dark

[JorisHerrijgers]

Great idea

[Clubdebambos]

This is definitely required!

[RichardHowe]

And again, might have proved useful today 🙄🙄

[MappyIan]

We had a third significant outage affecting just EU-hosted AGOL instances today, that's now three incidents in less than six months.  An EU-focussed AGOL Health Dashboard would be really handy in these situations.

[Clubdebambos]

Sharing and promoting this idea. Hopefully it will get the traction it deserves.

[AnthonyJonesRSK]

Thanks all for supporting the idea. Esri UK have acknowledged to our organisation that this is a problem particularly given that the incidents of last week and today affecting the European data hosting are not referenced on the health dashboard at all. Fingers crossed we see some improvement in support for European customers.