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Ability to re-create the same AGOL user name without adding numbers

2847
14
02-11-2020 01:43 PM
Status: Open
by Anonymous User
Not applicable

Idea: ability to re-create the same exact ArcGIS Online username. Without adding a number.

This is an issue for emergency management.  We use a file to batch create hundreds of usernames.  If we create a username, let's say JamesBond, then we delete it. If we go to re-create it next time it can't be created, it has to be JamesBond1.  And different numbers because sometimes it's a new user and sometimes it existed once, or twice or more; so the numbers are all different.  So... we would like this to work:  If we created a username, but then delete it after the storm, we want to be able to create it again, the exact same username.    That way we can simply tell people that it is a naming convention, such as their lastnamefirstinital or similar. It will be consistent.  Helping users log in has been a hurdle in previous real-world damage assessment scenarios and this is actually one of the main issues, the ArcGIS Online username problem.

14 Comments
KBERG_EGLE

@PhilBeaudet I don't believe you can but could be wrong (may be deserving of another 3+ hour call with Esri :p). I think that it's just a policy you'll have to implement moving forward.

ValmirSantana

The procedure of disabling the option "Enable Esri Access" must be performed before deleting the user, @PhilBeaudet. After deleting the user with this option enabled, there is no way to add the same username again.

philnagel

We just ran into this issue as well. It turns out, there is a way to get the username back if you deleted it without disable ESRI access.

1. Have the user attempt to log in to the account at arcgis.com. If they don't remember the password, they can reset it. The login should work and result in being logged in to a public AGOL account.

2. Invite the user by selecting the option "Invite members to join by using an account of their choice".

3. One of the account options the member will have when accepting the invitation will be to convert their public AGOL account to an organizational one. Have the member select this option and they will receive the old username back.