Why is my HTTPS secured service not remapped to utility.arcgis.com when I add it to ArcGIS Online?

470
3
Jump to solution
04-25-2017 11:17 AM
JasonMatney
New Contributor III

I am attempting to add a secured HTTPS service to ArcGIS Online with stored credentials. 

The issue is that the service is not being remapped to utility.arcgis.com - please see this FAQ for more info. As a result, credentials need to be entered every time the service is accessed in map viewer, web app builder, etc. 

I have successfully followed the instructions in Configure HTTPS using a new CA-signed certificate in order to configure HTTPS.

I then open My Content in ArcGIS Online and successfully add the secure service with stored credentials:

However, on the Item Details page, the service has not been remapped:

What may be causing this remapping to fail?

0 Kudos
1 Solution

Accepted Solutions
SolomonPulapkura
Occasional Contributor III

Hi Jason,

The site is still unreachable. Best to have your IT folks take a look.

Solomon Pulapkura

https://www.vestra.com/gis

View solution in original post

3 Replies
SolomonPulapkura
Occasional Contributor III

Is that an internal or external url? You should probably use an external url.

I tried going there but got this...

Solomon Pulapkura

https://www.vestra.com/gis 

JasonMatney
New Contributor III

It's an external URL but I had the endpoints secured in order to test the secured credentials - you should be able to access that URL (https://test-rtca.cnr.ncsu.edu/arcgis/rest/services) now as I've unlocked the service

0 Kudos
SolomonPulapkura
Occasional Contributor III

Hi Jason,

The site is still unreachable. Best to have your IT folks take a look.

Solomon Pulapkura

https://www.vestra.com/gis

View solution in original post