I am attempting to add a secured HTTPS service to ArcGIS Online with stored credentials.
The issue is that the service is not being remapped to utility.arcgis.com - please see this FAQ for more info. As a result, credentials need to be entered every time the service is accessed in map viewer, web app builder, etc.
I have successfully followed the instructions in Configure HTTPS using a new CA-signed certificate in order to configure HTTPS.
I then open My Content in ArcGIS Online and successfully add the secure service with stored credentials:
However, on the Item Details page, the service has not been remapped:
What may be causing this remapping to fail?