Monitor 2025.0 failed to retrieve license information

Joshua-Young

I upgraded to ArcGIS Monitor 2025.0 from 2024.1.1 which went well but now I get an error message saying "Failed to retrieve license information". I downloaded a 2025.0 license from My Esri and the license authorized without error. I tried stopping and starting the ArcGIS Monitor Server service and re-authorized the license file but I am still getting the error.

Anyone else getting this error after upgrading?

"Not all those who wander are lost" ~ Tolkien

StevenBeothy

Yes unfortuenlty I received the same error.

It's an easy fix until Esri patches the installer.
Navigate to the (C:\Program Files\ESRI) on the ArcGIS Monitor 2025.0 server. The license file is not created under the License25.0 folder, but rather under the old License24.0 folder. Renaming that folder to License25.0 fixed it, and AGM 2025.0 will now find the license file.
It should look like this (C:\Program Files\ESRI\License25.0)

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StevenBeothy

Yes unfortuenlty I received the same error.

It's an easy fix until Esri patches the installer.
Navigate to the (C:\Program Files\ESRI) on the ArcGIS Monitor 2025.0 server. The license file is not created under the License25.0 folder, but rather under the old License24.0 folder. Renaming that folder to License25.0 fixed it, and AGM 2025.0 will now find the license file.
It should look like this (C:\Program Files\ESRI\License25.0)

Joshua-Young

Thank you! That fixed the problem.

"Not all those who wander are lost" ~ Tolkien