Monitor 2024.1- unable to register Portal server

[EricJohnson-HDR]

When trying to register the Portal machine, I get a "Cannot read properties of undefined (reading 'version')" error. Nothing yet on the Google machine and not sure where to go. Same account used for all other machine in the environment. Have done the WMI steps and added user to Performance Monitor users....  

Anyone have thoughts? Thanks

[EricJohnson-HDR]

ok, that was it, i used the portal admin account to "register" the Portal server and it connected.  Wonder why the service account used on all the other machines works?  Maybe a need to tweak the directions.

Thanks all......

[StevenBeothy]

I know this issue has been marked as Solved, but in my own testing this exact error occurs when you don't use a portal administrator account as specified in the Help. The Service Account will not be a portal named user but is the account that runs the Portal for ArcGIS service.

• The primary Portal administrator or an equivalent user account that is assigned the default Administrator role is required to register Portal for monitoring.

[EricJohnson-HDR]

I skimmed over that part about needing a local Portal account for registering.  Thanks

[DavidColey]

Yes- same for registering discovered component for ArcGIS Server - have to use an ArcGIS Serve admin account