Error setting up AWS Counter in ArcGIS Monitor: "NetworkingError: connect ETIMEDOUT..."

[davehorsey1]

I'm trying to configure the Amazon counter in ArcGIS Monitor (v10.8) at a client site. They have set up an AWS user account according to the instructions on the Esri website, and I've followed the same instructions to add the Amazon counter, but when I test it I get the following error: "NetworkingError: connect ETIMEDOUT ".

Has anyone come across this before?

[davehorsey1]

The troubleshooting pages refer to an ETIMEDOUT error, but this appears to be related to the ArcGIS Server counter:

If the ArcGIS Server test results in an ETIMEDOUT error, the ArcGIS Server log file is too large to read before the request times out. Back up and delete the ArcGIS Server logs using ArcGIS Server Manager to resolve the issue. The log level and log content for your ArcGIS Server should be checked for errors to determine why the log file was so large.

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Does anyone know if this is also true for the Amazon counter? IS this caused by the Amazon logs being too large to read before the request times out?

[davehorsey1]

Looks like the Amazon logs being too large to read is *not* the issue. Appears as though the ArcGIS Monitor network traffic is not being sent through the corporate web proxy so it's not getting to its destination. I'm investigating how to fix this.

[davehorsey1 · Accepted solution]

Tech support have confirmed that:

At this point in time web proxies and Monitor are not supported.

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I've raised this as an ArcGIS Idea.