Creating Customer Notifications in ArcGIS Monitor 2024.1

[HannahSturm]

Trying to figure out how to create better email notifications in ArcGIS Monitor 2024.1. Saw the "What's New in ArcGIS Monitor 2024.1" blog that showed that it is possible to make the notifications in email understandable. Does anyone know how this is achieved? I haven't been able to find any documentation from ESRI on how they created this.

[HenriettaK]

Hello @DerekLaw,

Our organization has configured our notifications to be triggered upon a critical or warning alert being created, but is there a way to filter them down further to only trigger when a critical/warning alert for Response Time Avg or Max is created? Is there the ability to filter the alerts by alert type or even by component name? I only see the option by ID, which is a bit confusing and not intuitive. Thanks so much for your help!

[DerekLaw]

Hi @HenriettaK,

> Our organization has configured our notifications to be triggered upon a critical or warning alert being created, but is there a way to filter them down further to only trigger when a critical/warning alert for Response Time Avg or Max is created?

Yes this is possible. When you create a notification, you can also specify the metric ID for the metric where you want to set the notification on. 

 

For example, in the screenshot above: Component ID refers to the ArcGIS Server component that you want to watch for any critical alerts and Metric ID refers to the Response Time Avg metric of the ArcGIS Server component. 

> Is there the ability to filter the alerts by alert type or even by component name? I only see the option by ID, which is a bit confusing and not intuitive. 

We use component IDs and metric IDs so we can be very specific on which component and which metric we want to set the notification on. Sorry. Please submit a feature enhancement request.

Hope this helps,

[HenriettaK]

Thanks for your response, Derek! I will submit an Idea for this.