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ArcGIS Monitor vs SOEs

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1
3 weeks ago
WalterSimonazzi_VicPol
by
Regular Contributor
3 weeks ago

We have a map service with an SOE (Server Object Extension) enabled. This service is exclusively accessed through the SOE and is one of the most frequently used services in our ArcGIS Enterprise environment.

However, ArcGIS Monitor 2024.0 does not appear to capture any activity for this service, as if it is not being used. Is there a way to configure Monitor to track this service and alert us when it is not functioning as expected?

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1 Reply
DerekLaw
by Esri Esteemed Contributor
Esri Esteemed Contributor
3 weeks ago

Hi @WalterSimonazzi_VicPol,

> Is there a way to configure Monitor to track this service and alert us when it is not functioning as expected?

This is difficult to assess, as it will depend on what the SOE does. A guess is that it does something which prevents data being properly written to the ArcGIS Server usage reports - which is partly where ArcGIS Monitor gets some metrics. 

Please contact Esri Tech Support and open a case so they can help investigate further.

Hope this helps,

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