Alert emails have no names

[EricAnderson_DHS]

We are seeing the following when an alert email is triggered (e.g. Portal Index):

What is the name "N/A"? Where does it pull this Name value from? Unfortunately these alerts are pretty unhelpful in current state if it doesn't list out what the alert source was and which resource/components were affected. 

[EricAnderson_DHS]

Hey @DerekLaw  any insights on this? This is unfortunately something that is blocking us from truly deploying Monitor to DHS' production system. Thanks! 

[DerekLaw]

Hi @EricAnderson_DHS,

Unfortunately, I don't have any helpful info to share. We realize that there are some limitations with the alerting info and are actively working to improve them in future ArcGIS Monitor updates. Sorry. 

If you have some enhancement ideas, please let us know.

[EricAnderson_DHS]

Hey @DerekLaw , thanks for the reply. So you don't know where it's pullign the Name value from at all? The previous versions of Monitor would at least state in the notification email what triggered it (e.g. high CPU on Machine X, Portal federation validation has failed, etc.).  So these notificaiton emails in 2023.1 won't be able to provide any information about what actually triggered the alert? 

[EricAnderson_DHS]

Hey @GeoJosh , are you able to assist with this one? Any insight on where the notification emails pull the "Name" value from? 

[GeoJosh]

Hi Eric,

"Name" is inherited from the name property of the resource that triggered the alert. Alert resources do not have a name property, which is why "NA" is shown. If you were to set up a custom alert on a component, collection, etc., "Name" would show the name of that resource.

[EricAnderson_DHS]

Hi @GeoJosh - how do you set up an alert on a component? I do not see that as an option in the Settings of our Portal component. 

Really, all we're trying to do is get an email alert that's clear on what the issue is (Portal federation failing, CPU is beyond the designated threshold). What is the best way you recommend to do that? 

[EricAnderson_DHS]

Hi @GeoJosh  - just following up again on this post. Can you please elaborate on how to set up an alert on a component directly? The example I provided was an alert set up on a Collection that only contained 1 component, but as you can see, the Name value is not being passed.