Adobe Illustrator 2023 (v. 27.0.1) Support?

[vshelley]

Wondering if this new Illustrator update is good to download and compatible with the plug-in, or will 3.3 only work with 27.0?

[Xingdong_Zhang]

Hello vshelleym,
Illustrator v27.0.1 is supported by Maps for Adobe Creative Cloud 3.3 release.

[RobRoyall]

I have uninstalled and reinstalled both the newest Illustrator version and the plugin, and I still get the blank screen when I try to log in through my company's Arcgis Online account. Any tips?

[Xingdong_Zhang]

@RobRoyall 

Could you try deleting the m4cc configuration folder from your user profile and restart Illustrator? The folder is located at 

C:\Users\<username>\AppData\Roaming\m4cc (Windows)
MacOS/Users/<username>/Library/Application Support/m4cc (macOS)

Please let me know if you still have a problem signing in.

Best,

Xingdong

Maps for Adobe Team

[MSmith]

I am also having this issue since the update, I deleted the m4cc configuration folder, but still have not had any luck. I'm able to sign in, but the maps continue to be blank.