Access Failed WorldPop Living Atlas

[MuhamadIqbalJanuadiP]

Hi all,

I am trying to add the WorldPop Living Atlas through this url (https://worldpop.arcgis.com/arcgis/rest/services/WorldPop_Total_Population_100m/ImageServer). However, the url cannot be accessed and it gives me the error message "Bad syntax in request (status code 400)" when I opened it on ArcGIS Pro. 

I was thinking that the service is being updated/maintained. But I couldn't find any information about the recurring time for this update. 

Does anyone know the cause of the error?

Thanks all

[BernSzukalski]

I added the layer from the item (https://www.arcgis.com/home/item.html?id=8c2db10c952e45b68efdfc78f64267b0) and noticed that the scale range is off and it will not display at regional/countrywide/global extents, though I am having trouble with it at all extents. I will have the Living Atlas curation team reach out to WorldPop, the publisher of the service.