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Using ESRI maps within a ServiceNow portal

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04-03-2023 07:13 AM
kevinsmgov
New Contributor

Has anyone been able to emit an ESRI map within a ServiceNow portal?

I have a map created by one of our GIS staff that uses the ESRI JavaScript API and works correctly as a stand-alone web page. However, ServiceNow portals are actually Angular 1.5 and manage all of the script includes. When the map emits in the ServiceNow portal, some of the ESRI modules are not initialized correctly (see image). Any input welcome.

kevinsmgov_1-1680531101277.png

 

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3 Replies
JamiePowell
Esri Contributor

Esri is currently developing a solution that integrates much of the functionality available in the ArcGKS SDK for JavaScript into ServiceNow. We are currently able to display maps, work with many of the renderers, perform geo-processing tasks, etc. Could you please provide a little more information related to your implementation. For example, screen shots, code examples, steps on how you are displaying the map in the ServiceNow portal. Are you specifically displaying this within the portal? I look forward to answering any questions you might have.

RajatJain
New Contributor

@Jamie : Is there any update on the plugin? Our requirement is very basic to integrate ServiceNow with ESRI ArcGIS Roads and map the county/city/roadways information into ServiceNow table

 

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DMBowman
Emerging Contributor

Is there any more information available on the integration of Service Now (SNOW) and ArcGIS.  There is a real use case for this as we use SNOW ticketing for a variety of requests - why not also for requests related to spatial data maintenance, and in particular those related to enterprise asset management.  My organization has disparate processes to manage request intake that varies from email to smartsheet, MS Forms, Open Text.  This approach would provide a consistent approach that could be leveraged across the enterprise.

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